Project Manager - Retail Operations Enhancement

Placements24; Upington; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund contributions

Professional development opportunities

Job summary

Placements24 is seeking an experienced Project Manager to lead retail operations enhancements in the Upington region. This hybrid role combines on-site engagement with remote project management to drive improvements in customer experience, efficiency, and new retail technologies.

You will collaborate with store managers, regional leadership, IT, and external vendors to deliver projects that support strategic goals while balancing timelines and budgets.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field.
• Minimum of 5 years of project management experience in retail or similar environments.
• Experience in hybrid work settings combining on-site and remote work.
• Excellent communication, leadership and interpersonal skills.

Responsibilities

• Manage full lifecycle of retail operations enhancement projects from initiation to completion.
• Define project scope, objectives, deliverables, timelines, and resources in collaboration with stakeholders.
• Develop detailed project plans aligning with business goals and constraints.
• Oversee implementation of new retail technologies, processes and store initiatives.
• Coordinate with store teams, regional managers, and corporate departments for smooth execution.
• Monitor progress, identify risks, and implement mitigation strategies.
• Manage budgets and track expenditures for cost-effectiveness.
• Communicate status and outcomes to all stakeholders.
• Liaise with vendors to manage procurement and delivery of resources.
• Conduct on-site assessments and provide feedback for project success.

Job description

About the Role

Our client, a prominent retail group, is seeking an experienced Project Manager to lead enhancements in their retail operations across the Upington, Northern Cape region. This role operates on a hybrid model, requiring regular on-site engagement with stores and teams, complemented by remote project management activities. You will be responsible for spearheading projects aimed at improving in-store customer experience, optimizing operational efficiency, and implementing new retail technologies. The ideal candidate will possess a strong understanding of retail dynamics, exceptional organizational skills, and a proven ability to manage multiple projects concurrently. You will collaborate closely with store managers, regional leadership, IT departments, and external vendors to ensure successful project implementation and achieve strategic business objectives. This is an excellent opportunity to drive tangible improvements within the retail environment.

Key Responsibilities

• Manage the full lifecycle of retail operations enhancement projects from initiation to completion.


• Define project scope, objectives, deliverables, timelines, and resource requirements in collaboration with retail stakeholders.


• Develop detailed project plans, ensuring alignment with business goals and operational constraints.


• Oversee the implementation of new retail technologies, processes, and store initiatives.


• Coordinate with store teams, regional managers, and corporate departments to ensure smooth project execution.


• Monitor project progress, identify potential risks and issues, and implement effective mitigation strategies.


• Manage project budgets and track expenditures to ensure cost-effectiveness.


• Communicate project status, updates, and outcomes clearly to all stakeholders.


• Liaise with vendors and suppliers to manage the procurement and delivery of necessary resources.


• Conduct on-site assessments and provide feedback to ensure project success in store environments.

Requirements

• A Bachelor's degree in Business Administration, Retail Management, or a related field.


• A minimum of 5 years of project management experience, with a significant focus on retail operations or similar environments.


• Experience managing projects in a hybrid capacity, balancing on-site presence with remote work responsibilities.


• Strong understanding of retail workflows, customer service principles, and in-store technology.


• Proficiency in project management software (e.g., MS Project, Asana) and a good grasp of IT systems relevant to retail.


• Excellent communication, leadership, and interpersonal skills.


• Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.


• Strong analytical and problem‑solving abilities.


• Ability to work collaboratively with diverse teams and stakeholders across different levels of the organization.


• Willingness to travel to various store locations within the region as required.

Benefits

• Our client offers a competitive salary package, including an annual salary and potential performance-based incentives.


• The benefits include medical aid, retirement fund contributions, and opportunities for professional development.

Employees will experience a dynamic hybrid work environment in the Upington, Northern Cape area, contributing to the growth of a well-established retail group. Our client is committed to fostering a supportive work culture that promotes employee growth and a healthy work-life balance.