Project Manager (Pipeline)

Capita; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading customer service provider in Cape Town is seeking a Project Manager to oversee the entire project lifecycle, from initiation to delivery. The ideal candidate will have at least 2 years of experience in project management and be proficient in Microsoft Project and Agile methodologies. Responsibilities include managing project teams, producing necessary documentation, and ensuring timely delivery of projects.

Benefits

Competitive Basic salary

Medical Aid

Provident fund, Group life, funeral and disability benefit

Annual Performance Incentive

Development and Growth opportunities

Qualifications

• Minimum of 2 years’ experience in Project Management environment.
• Leading projects within a BPO environment is advantageous.
• Relevant professional body qualification/accreditation.

Responsibilities

• Manage project lifecycle from initiation to delivery and handover.
• Produce project documentation including PIDs, project plans, and RAID logs.
• Report project progress and escalate key risks or issues.

Skills

Expert in office tools

Microsoft Project

Agile methodologies

Education

Degree or equivalent demonstrable business experience

Job description

Project Manager be responsible for the whole lifecycle of the project, from initiation, design and build, through to delivery and handover to the live environment. To ensure successful deliveryyou will produce the necessary project documentation, including PIDs, project plans, and RAID logs, and will also manage project teams and liaise with impacted parties.

Job title:

Project Manager (Pipeline)

Job Description:

As project manager, you will also be responsible for reporting project progress, escalating key risks or issues, and working with other project managers within a fast paced business change environment.

Key Performance Areas:

• Creating and managing the project plan;
• Managing product delivery in accordance with the Project Management Framework;
• Controlling stages;
• Identifying next stage pre-requisites (infrastructure, resource, software licence etc) and address these prior to the start of the next stage;
• Managing project change control;
• Managing project quality;
• Building a working relationship with other project managers;
• Co-ordinating and leading all project team resources;
• Reporting project progress;
• Delivering projects to agreed timescales;
• Managing risks and issues;
• Recording all project expenditure and review against estimates;
• Define scope, goals, work packages, work streams and deliverables
• Chair internal and external meetings, workshops & presentations
• Produce status and milestone reporting
• Pro-active Risk, Assumption, Issues and Dependencies management

CAPITA VALUES

• Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others. Customer First - Always , Fearless Innovation, Achieve Together, Everyone is Valued

Minimum Requirements:

Minimum Qualification:

• Matric (Completed)

• Degree or equivalent demonstrable business experience - Advantageous

Minimum Experience:

• Minimum of 2 years’ experience in Project Management environment and Business Change Projects - Essential
• Leading projects within a BPO environment - Advantageous

Key Competencies:

Knowledge (what must I know):

• Expert in the use of office tools including Agile, Word, Excel, Visio and PowerPoint
• Expert knowledge of Microsoft Project
• Use of SharePoint

Skills and Abilities (what must I be able to do / display):

• Holds a relevant professional body qualification/accreditation (e.g. Agile/ PMP/ MSP or Prince2).

Management/Supervisory Responsibility:

• This position has supervisory responsibility.

Reporting Line:

• Senior Project Manager/Portfolio Manager

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary
• Medical Aid
• Provident fund, Group life, funeral and disability benefit
• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Please note no late applications will be considered.

#Pnet

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent