Project Manager, Business Process Improvement

Placements24; Gqeberha; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Professional training and development

Medical aid

Retirement fund benefits

Career progression

Supportive work environment in Port El

Port Elizabeth office-based teamwork

Job summary

Placements24 is partnering with a reputable financial services institution in Port Elizabeth, Eastern Cape, to recruit a Project Manager specializing in Business Process Improvement. You will lead cross-functional initiatives to streamline workflows, improve efficiency, and reduce costs through Lean and Six Sigma methodologies.

Responsibilities include mapping processes, developing comprehensive project plans, managing risks, and facilitating change across departments while ensuring regulatory

Qualifications

• Minimum 5 years in project management with focus on business process improvement or operational excellence.
• Strong knowledge of Lean, Six Sigma or related methodologies.
• Experience mapping and redesigning processes using Visio, Lucidchart, or PM software.

Responsibilities

• Lead identification, analysis, and redesign of business processes to improve efficiency and quality.
• Develop comprehensive project plans with scope, objectives, deliverables, timelines and resources.
• Manage cross-functional teams implementing process changes and improvements.
• Use BPMN, Lean, Six Sigma to document current and future state processes.
• Identify KPIs to measure success of process improvements.
• Conduct feasibility studies and cost-benefit analyses for proposed changes.
• Manage project risks and ensure timely resolution and minimal disruption.
• Facilitate workshops and training for new processes.
• Communicate progress and recommendations to stakeholders at all levels.

Skills

Lean Six Sigma

Analytical thinking

Stakeholder communication

Project management

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Bachelor's degree in Industrial Engineering

Tools

Visio

Lucidchart

PM software

Job description

About the Role

Our client, a reputable financial services institution in Port Elizabeth, Eastern Cape , is seeking a dedicated Project Manager to lead Business Process Improvement (BPI) initiatives. This role is instrumental in enhancing operational efficiency, streamlining workflows, and optimizing service delivery across various departments. You will be responsible for analyzing existing business processes, identifying areas for enhancement, and implementing strategic solutions to drive productivity and reduce operational costs. The ideal candidate will possess strong analytical skills, a methodical approach, and a proven ability to manage change effectively within a corporate environment. This is an excellent opportunity to make a tangible difference in the operational effectiveness of a key player in the region's financial sector.

Key Responsibilities

• Lead the identification, analysis, and redesign of business processes to improve efficiency, quality, and customer satisfaction.
• Develop comprehensive project plans, defining scope, objectives, deliverables, timelines, and resource requirements.
• Manage cross-functional teams in the implementation of process changes and improvements.
• Utilize process mapping tools and methodologies (e.g., BPMN, Lean, Six Sigma) to document and analyze current and future state processes.
• Identify key performance indicators (KPIs) to measure the success of process improvement initiatives.
• Conduct feasibility studies and cost-benefit analyses for proposed process changes.
• Manage project risks and issues, ensuring timely resolution and minimal disruption.
• Facilitate workshops and training sessions to ensure smooth adoption of new processes.
• Communicate project progress, findings, and recommendations to stakeholders at all levels.
• Ensure that process improvements align with regulatory requirements and organizational strategy.

Requirements

• A minimum of 5 years of experience in project management, with a specific focus on business process improvement, operational excellence, or business analysis.
• Proven experience in analyzing complex business processes and implementing effective change initiatives.
• Strong understanding of Lean, Six Sigma, or other relevant process improvement methodologies.
• Excellent analytical, problem-solving, and critical thinking skills.
• Proficiency in process mapping and modeling tools (e.g., Visio, Lucidchart) and project management software.
• Strong communication, presentation, and facilitation skills, with the ability to engage diverse stakeholder groups.
• A Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• Experience within the financial services industry is highly advantageous.
• Demonstrated ability to manage change effectively within an organization.
• Commitment to working within the Port Elizabeth office, fostering team collaboration.

Benefits

• Our client offers a competitive salary package that reflects the importance of this role.
• You will have the chance to drive significant operational enhancements within a stable and reputable organization.
• Be part of a culture that values continuous improvement and employee development.
• Access to professional training and development programs.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for career progression within the organization are available.
• Enjoy a supportive work environment in Port Elizabeth .