Product Master Load and Haul- P3

Buffalo Tungsten; Kempton Park; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Sandvik Mining is seeking a technically skilled professional to provide high-quality support to end users, operators and service personnel. You will coach technicians, contribute feedback for product improvements and support warranty investigations.

On-site assistance and field trials of new components are integral to the role, with a focus on safe operations at mining sites. The ideal candidate has Grade 12/N3, a relevant trade certificate, strong computer literacy and at least 10 years of

Qualifications

• Grade 12/N3 or equivalent.
• Relevant trade certificate is required.
• Computer literacy is required.
• Maintenance experience of 10 years in mining.

Responsibilities

• Provide technical support to end users, operators and service personnel for complex issues.
• Coach and train Technicians and Specialists.
• Provide feedback to improve equipment operations and warranty processes.
• Assist in field-testing and trials of new products and components.
• Perform on-site technical assistance to resolve issues.
• Contribute to relationship marketing and market services.

Skills

Maintenance experience

English proficiency

Trackless mining experience

Rock Drills experience

Driver's license

Computer literacy

Field experience in mining environment

Education

Grade 12/N3

Relevant trade certificate

Job description

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role:

Responsible for providing quality technical support and for developing the technical competencies of internal and external customers.

Main Responsibilities

• Provide technical support to end users, operators and service personnel in cases of complex technical issues.
• Coaching and training with Technicians and Specialists
• Provide relevant feedback to Product Support Managers to enable improvements to the equipment or its operations.
• Provide technical expertise into the sales and business development offering to customers
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
• Review spare parts recommendations with Parts BLM organization
• Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.
• Assist PSM with field-testing and trials of new products and updated components to ensure proper and safe operation.
• Perform equipment demonstrations in a safe manner.
• Provide on-site technical assistance to resolve issues
• Relationship marketing & Market services

Your profile

• Grade 12/N3
• Relevant trade certificate
• Computer literacy
• Maintenance experience (10 years)
• Sandvik product experience on Rock Drills
• English proficiency
• Trackless mining experience on UG Drills and Bolters
• Valid driver's license
• Physical & Medical ability to function in a mining environment

Applications close: 10 November 2026

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.