Product Master Load and Haul

Sandvik AB; Kempton Park; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Sandvik Mining is seeking a seasoned on-site technical support specialist to enhance customer operations and capabilities in a mining environment. The role focuses on providing expert technical assistance, coaching field technicians, and contributing to product improvements through direct feedback.

With a strong background in rock drills and trackless mining, you will perform field demonstrations, support warranty processing, and collaborate with Product Support Managers.

Qualifications

• Provide technical support to end users, operators and service personnel in complex issues.
• Coaching and training with Technicians and Specialists
• Provide feedback to Product Support Managers for improvements
• Support sales and business development with technical input
• Compile data to process warranty claims and machine improvements
• Perform on-site technical assistance to resolve issues
• Demonstrate equipment safely on-site
• Engage in relationship marketing and market services

Responsibilities

• Provide technical support to end users, operators and service personnel in cases of complex technical issues.
• Coaching and training with Technicians and Specialists
• Provide feedback to Product Support Managers to enable improvements to the equipment or its operations.
• Provide technical expertise into the sales and business development offering to customers
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
• Review spare parts recommendations with Parts BLM organization
• Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.
• Assist PSM with field-testing and trials of new products and updated components to ensure proper and safe operation.
• Perform equipment demonstrations in a safe manner.
• Provide on-site technical assistance to resolve issues
• Relationship marketing & Market services

Skills

Maintenance experience

English proficiency

Computer literacy

Trackless mining

Drills & Bolters

Sandvik product experience

Driver's license

Physical ability

Education

Grade 12/N3

Trade certificate

Job description

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role:

Responsible for providing quality technical support and for developing the technical competencies of internal and external customers.

Main Responsibilities

• Provide technical support to end users, operators and service personnel in cases of complex technical issues.

• Coaching and training with Technicians and Specialists

• Provide relevant feedback to Product Support Managers to enable improvements to the equipment or its operations.

• Provide technical expertise into the sales and business development offering to customers

• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.

• Review spare parts recommendations with Parts BLM organization

• Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM

• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.

• Assist PSM with field-testing and trials of new products and updated components to ensure proper and safe operation.

• Perform equipment demonstrations in a safe manner.

• Provide on-site technical assistance to resolve issues

• Relationship marketing & Market services

Your profile

• Grade 12/N3

• Relevant trade certificate

• Computer literacy

• Maintenance experience (10 years)

• Sandvik product experience on Rock Drills

• English proficiency

• Trackless mining experience on UG Drills and Bolters

• Valid driver’s license

• Physical & Medical ability to function in a mining environment

Applications close: 16 June 2026

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.