Process & Communications Officer (Logistics)

Clicks; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Clicks Group seeks a Process & Communications Officer to support the Logistics Operations Division at the Montague Gardens Distribution Centre in Cape Town. The role focuses on administering communications, curating accurate information, and delivering quality training materials aligned with Group policies.

The position requires 2–3 years in training material design, SOP development, and process documentation.

Qualifications

• Designing and developing training material (essential)
• Knowledge of store communications (essential)
• Retail policies and processes
• IT knowledge (systems and applications)

Responsibilities

• Develop, design, and maintain training materials, guides, job aids, and learning resources
• Manage the review, update, approval, and communication of SOPs, policies, and training materials
• Maintain a central repository of approved SOPs, policies, processes, and training materials on the intranet and other designated platforms
• Monitor and drive compliance with approved SOPs, policies, and operational processes
• Collaborate with business stakeholders, subject matter experts, and project teams
• Manage the end-to-end communication process and act as the gatekeeper for communications distributed
• Develop, document, standardise, and implement training materials and process documentation for new projects, initiatives, systems, and operational changes
• Perform regular reviews of process documentation, training content, and communications
• Provide administrative and reporting support to the Logistics Excellence team
• Identify opportunities to improve communication channels, training effectiveness, documentation standards, and business processes

Skills

Internal communications management

Proofreading and quality assurance

Planning and organising

SOP development and maintenance

Facilitation and presentation

Education

Diploma or relevant 3 year qualification

BPM certification

Instructional Design certification

Technical Writing certification

Job description

Process & Communications Officer (Logistics)

Listing reference: click_027811

Listing status: Online

Apply by: 5 November 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Training and Development

Location: Western Cape

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

We are seeking to appoint a Process & Communications Officer to work within the Logistics Operations Division. This role will be based at the Montague Gardens Distribution Centre in Cape Town and report into the Project Manager.

Main Purpose
To support the Logistics Operations Division through the effective administration of communications, ensuring that accurate, current, and relevant information is consistently available to the full division. The role is also responsible for designing, developing, and delivering quality-assured training materials that are aligned with Group policies and business objectives, enabling the Logistics division to operate effectively and achieve organisational goals.

Job Objectives

• Develop, design, and maintain training materials, guides, job aids, and learning resources
• Manage the review, update, approval, and communication of Standard Operating Procedures (SOPs), policies, and training materials
• Maintain a central repository of approved SOPs, policies, processes, and training materials on the intranet and other designated platforms
• Monitor and drive compliance with approved SOPs, policies, and operational processes
• Collaborate with business stakeholders, subject matter experts, and project teams
• Manage the end-to-end communication process and act as the gatekeeper for communications distributed
• Develop, document, standardise, and implement training materials and process documentation for new projects, initiatives, systems, and operational changes
• Perform regular reviews of process documentation, training content, and communications
• Provide administrative and reporting support to the Logistics Excellence team
• Identify opportunities to improve communication channels, training effectiveness, documentation standards, and business processes

Job related knowledge:

• Designing and developing training material (essential)
• Knowledge of store communications (essential)
• Retail policies and processes
• IT knowledge (systems and applications)

Job Related Skills:

• Internal communications management
• Proofreading and quality assurance
• Planning and organising skills
• SOP development and maintenance
• Facilitation and presentation skills

Job Experience:

• 2-3 years’ experience in training material design, communications or similar
• Experience in SOP design
• Quality assurance and document control
• Exposure to general retail processes and procedures
• Stakeholder engagement across multiple business units

Education:

• Diploma or relevant 3 year qualification
• Business Process Management (BPM) certification
• Instructional Design certification
• Technical Writing certification (advantageous)

Competency Requirements:

• Supporting and Cooperating
• Analysing and Interpreting
• Planning and Organising
• Delivering Results and Meeting Customer Expectations