Logistics Process & Training Communications Specialist

Clicks Group; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Clicks Group seeks a Process & Communications Officer to support the Logistics Operations Division at the Montague Gardens Distribution Centre in Cape Town. The role focuses on administering communications, curating accurate information, and delivering quality training materials aligned with Group policies.

The position requires 2–3 years in training material design, SOP development, and process documentation.

Qualifications

• Designing and developing training material (essential)
• Knowledge of store communications (essential)
• Retail policies and processes
• IT knowledge (systems and applications)

Responsibilities

• Develop, design, and maintain training materials, guides, job aids, and learning resources
• Manage the review, update, approval, and communication of SOPs, policies, and training materials
• Maintain a central repository of approved SOPs, policies, processes, and training materials on the intranet and other designated platforms
• Monitor and drive compliance with approved SOPs, policies, and operational processes
• Collaborate with business stakeholders, subject matter experts, and project teams
• Manage the end-to-end communication process and act as the gatekeeper for communications distributed
• Develop, document, standardise, and implement training materials and process documentation for new projects, initiatives, systems, and operational changes
• Perform regular reviews of process documentation, training content, and communications
• Provide administrative and reporting support to the Logistics Excellence team
• Identify opportunities to improve communication channels, training effectiveness, documentation standards, and business processes

Skills

Internal communications management

Proofreading and quality assurance

Planning and organising

SOP development and maintenance

Facilitation and presentation

Education

Diploma or relevant 3 year qualification

BPM certification

Instructional Design certification

Technical Writing certification

Job description

Clicks Group seeks a Process & Communications Officer to support the Logistics Operations Division at the Montague Gardens Distribution Centre in Cape Town. The role focuses on administering communications, curating accurate information, and delivering quality training materials aligned with Group policies.

The position requires 2–3 years in training material design, SOP development, and process documentation.