HR Officer III - Store Operations (Coastal West)

Clicks Group Limited; Cape Town; On-site; ZAR 320,000 - 460,000; Full time

Job summary

Clicks Group is seeking an HR Officer III to work within our HR Store Operations department. The role is based at the Clicks Head Office (Woodstock) and reports to the Divisional HR Manager.

You will implement HR initiatives, manage recruitment, IR, payroll and HR administration across a geographically spread-out retail environment, with emphasis on compliance and transformation targets.

Qualifications

• Essential: Generalist HR experience in a Retail environment.
• Essential: Experience in IR, recruitment, payroll and HR administration.
• Desirable: Experience in a geographically spread-out environment.
• Advanced Excel skills for reporting purposes.

Responsibilities

• Assist with recruitment and selection to attract and retain core operational talent.
• Coordinate and implement the annual training and development plan with the HRM.
• Manage IR issues in line with company policies and legislative requirements.
• Coordinate communication with management, employees and the unions.
• Maintain HR administration and records with the HR Administrator to ensure compliance.
• Compile, generate and analyse HR statistics and reports for the division.
• Support implementation of the BU transformation roadmap and drive performance culture.
• Resolve HR-related queries to deliver superior customer service.

Skills

Interpersonal skills

Communication

Interviewing skills

Attention to detail

Conflict resolution

Customer focus

Education

HR-related degree (BA/BCom HR etc)

Tools

Excel

Job description

HR Officer III - Store Operations (Coastal West)

Listing reference: click_026232

Listing status: Online

Apply by: 1 September 2026

Position summary

Job category: Human Resources and Recruitment

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

The Clicks Group is looking to recruit an HR Officer III to work within our HR Store operations department, The role will be based at the Clicks Head Office (Woodstock) and report into the Divisional HR Manager.

Job Purpose

To implement and maintain the human resources initiatives at a corporate level in cooperation with the HR Manager in order to support the achievement of the divisional strategy.

Job Objectives

• To assist with the effective attraction, motivation and retention of core operational talent through the management of consistent and effective recruitment and selection process of staff.
• To assist with the learning and development of the divisional workforce by coordinating and implementing the annual training and development plan in conjunction with the HRM
• To assist the team with the consistent and effective management of IR issues in line with the company policies and procedures and according to legislative requirements
• To manage the co-ordination and communication with all relevant stakeholders including management, employees and the union
• To manage the efficient, timeous and accurate administration and record keeping of all HR related information with the HRA in order to ensure high levels of compliance
• To compile, generate and analyse HR statistics and reports for the division in order to facilitate quality decision making and meet legislative requirements
• To support the drive of effective people management processes within the division ensuring a performance culture
• To support the implementation of the BU transformation roadmap in order to achieve the BU transformation targets
• To ensure superior customer service through the resolution of all HR related queries
• To assist the HRM with the implementation of projects and initiatives

Education

• Essential: 3-year tertiary qualification (BA, B Comm HR) , B Soc Sc, B. Ed, B. Bus Science)

Job Experience

• Essential: Generalist HR experience in a Retail environment
• Essential: Experience in IR, recruitment, payroll and HR administration
• Desirable: Experience of working in a geographically spread-out environment
• Advanced Excel Skills for reporting purposes

Job Knowledge

• Employment legislation and its relevant application to the retail industry;
• Knowledge of Industrial Relations legislation and procedures;
• Competency based recruitment and selection principles and procedures;
• Generalist HR practices and trends;
• HR and payroll administration processes;
• Knowledge of training, development and talent management principles;
• Knowledge of Employment legislation including OHSA, EEA, BCEA, SDA

Job Related Skills

• Strong interpersonal and communication skills with people at all levels;
• Interviewing and assessing ability;
• Attention to detail and analytical ability;
• Conflict management and problem solving skills; Customer service orientation
• Delivering results and meet customers expectations
• Engagement and responsiveness to customers