Premium Wine Tasting Ambassador — Guest‑Focused Cellar Door

Kendrick Recruitment; Cape Town; Vor Ort; ZAR 201.000 - 268.000; Vollzeit

Zusammenfassung

Kendrick Recruitment is seeking a Cellar Door Ambassador for a luxury hotel in Cape Town. You will manage tasting room service, educate guests on wines, and drive sales while delivering exceptional guest experiences in a premium setting.

Ideal candidates have 1+ year wine hospitality experience, strong interpersonal skills, and a passion for wine. This on-site role offers a dynamic, guest-focused environment with opportunities to engage in events and wine clubs.

Qualifikationen

• Matric certificate required.
• WSET or similar qualification advantageous.
• Minimum 1 year experience in wine sales or cellar door environment.
• Excellent interpersonal and customer service skills.
• High attention to detail and strong numerical ability.

Aufgaben

• Welcoming guests and delivering professional, informative wine tastings.
• Setting up and preparing the tasting area for daily service.
• Conducting cellar tours and enhancing guest experiences.
• Managing wine sales, including local and international orders.
• Handling cash, card transactions, and daily cash-ups.
• Maintaining accurate stock counts and product displays.
• Supporting wine club and customer enquiries.
• Building strong relationships with guests and encouraging repeat visits.
• Assisting with events, functions, and wine shows.
• Ensuring excellent customer service and resolving guest queries or complaints.
• Maintaining cleanliness of the tasting room, including glassware and service areas.
• Supporting health and safety compliance at all times.
• Assisting with administrative tasks, bookings, and general operational duties.

Kenntnisse

Wine knowledge

Guest service

Sales

Attention to detail

Communication

Ausbildung

Matric certificate

WSET or similar qualification

Jobbeschreibung

Kendrick Recruitment is seeking a Cellar Door Ambassador for a luxury hotel in Cape Town. You will manage tasting room service, educate guests on wines, and drive sales while delivering exceptional guest experiences in a premium setting.

Ideal candidates have 1+ year wine hospitality experience, strong interpersonal skills, and a passion for wine. This on-site role offers a dynamic, guest-focused environment with opportunities to engage in events and wine clubs.