Cellar Door Ambassador

Kendrick Recruitment; Cape Town; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Kendrick Recruitment is seeking a Cellar Door Ambassador for a luxury hotel in Cape Town. You will manage tasting room service, educate guests on wines, and drive sales while delivering exceptional guest experiences in a premium setting.

Ideal candidates have 1+ year wine hospitality experience, strong interpersonal skills, and a passion for wine. This on-site role offers a dynamic, guest-focused environment with opportunities to engage in events and wine clubs.

Qualifications

• Matric certificate required.
• WSET or similar qualification advantageous.
• Minimum 1 year experience in wine sales or cellar door environment.
• Excellent interpersonal and customer service skills.
• High attention to detail and strong numerical ability.

Responsibilities

• Welcoming guests and delivering professional, informative wine tastings.
• Setting up and preparing the tasting area for daily service.
• Conducting cellar tours and enhancing guest experiences.
• Managing wine sales, including local and international orders.
• Handling cash, card transactions, and daily cash-ups.
• Maintaining accurate stock counts and product displays.
• Supporting wine club and customer enquiries.
• Building strong relationships with guests and encouraging repeat visits.
• Assisting with events, functions, and wine shows.
• Ensuring excellent customer service and resolving guest queries or complaints.
• Maintaining cleanliness of the tasting room, including glassware and service areas.
• Supporting health and safety compliance at all times.
• Assisting with administrative tasks, bookings, and general operational duties.

Skills

Wine knowledge

Guest service

Sales

Attention to detail

Communication

Education

Matric certificate

WSET or similar qualification

Job description

Job Description

Cellar Door Ambassador | Luxury Hotel | Cape Town

Kendrick Recruitment is currently seeking an enthusiastic and guest-focused Cellar Door Ambassador for a luxury hotel based in Cape Town. This is an exciting opportunity for a passionate wine and hospitality professional to deliver exceptional guest experiences within a premium tasting room environment.

The successful candidate will be responsible for the smooth and efficient running of cellar door sales while providing outstanding service, wine education, and memorable guest interactions. This role requires high energy, strong attention to detail, and a genuine passion for wine, sales, and customer engagement.

Key Responsibilities

• Welcoming guests and delivering professional, informative wine tastings
  
• Setting up and preparing the tasting area for daily service
  
• Conducting cellar tours and enhancing guest experiences
  
• Managing wine sales, including local and international orders
  
• Handling cash, card transactions, and daily cash-ups
  
• Maintaining accurate stock counts and product displays
  
• Supporting wine club and customer enquiries
  
• Building strong relationships with guests and encouraging repeat visits
  
• Assisting with events, functions, and wine shows
  
• Ensuring excellent customer service and resolving guest queries or complaints
  
• Maintaining cleanliness of the tasting room, including glassware and service areas
  
• Supporting health and safety compliance at all times
  
• Assisting with administrative tasks, bookings, and general operational duties
  

Requirements

• Matric certificate
  
• Wine or hospitality-related qualification (WSET or similar advantageous)
  
• Minimum of 1 year’s experience in a similar wine sales or cellar door environment
  
• Strong understanding of wine and willingness to learn product knowledge
  
• Excellent interpersonal and customer service skills
  
• High attention to detail and strong numerical ability
  
• Strong organisational and administrative skills
  
• High energy, professional, and guest-centric approach
  
• Ability to work in a fast-paced, standing environment for extended periods
  
• Strong communication skills
  

Package

• Salary negotiable depending on experience
  
• Live-out position