Cellar Door Ambassador

Kendrick Recruitment; Kou-Kamma Local Municipality; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Live-out position

Job summary

Kendrick Recruitment seeks a Cellar Door Ambassador for a Luxury Hotel in Cape Town. You will deliver engaging wine tastings, manage sales, and ensure superb guest experiences in a premium tasting room. This role suits a wine and hospitality professional who thrives in a high-energy environment.

Responsibilities include setup, tours, stock management, and guest relations, with a focus on exceptional service, accuracy, and safety. Live-out position; salary negotiable based on experience.

Qualifications

• Matric certificate required.
• Wine or hospitality qualification preferred (WSET or similar).
• Minimum 1 year of wine sales or cellar door experience.
• Excellent interpersonal and customer service skills.
• Strong numerical ability and high attention to detail.
• Organised, energetic and guest-focused in a fast-paced setting.

Responsibilities

• Welcoming guests and delivering professional, informative wine tastings.
• Setting up and preparing the tasting area for daily service.
• Conducting cellar tours and enhancing guest experiences.
• Managing wine sales, including local and international orders.
• Handling cash, card transactions, and daily cash-ups.
• Maintaining stock counts and product displays.
• Supporting wine club and customer enquiries.
• Building relationships with guests and encouraging repeat visits.
• Assisting with events, functions and wine shows.
• Maintaining tasting room cleanliness and health & safety compliance.
• Assisting with administrative tasks, bookings and operations.

Skills

Wine knowledge

Customer service

Interpersonal skills

Attention to detail

Education

Matric certificate

Wine/hospitality qualification (WSET or similar advantageous)

Job description

Cellar Door Ambassador | Luxury Hotel | Cape Town

Kendrick Recruitment is currently seeking an enthusiastic and guest-focused Cellar Door Ambassador for a luxury hotel based in Cape Town. This is an exciting opportunity for a passionate wine and hospitality professional to deliver exceptional guest experiences within a premium tasting room environment.

The successful candidate will be responsible for the smooth and efficient running of cellar door sales while providing outstanding service, wine education, and memorable guest interactions. This role requires high energy, strong attention to detail, and a genuine passion for wine, sales, and customer engagement.

Key Responsibilities:

• Welcoming guests and delivering professional, informative wine tastings
• Setting up and preparing the tasting area for daily service
• Conducting cellar tours and enhancing guest experiences
• Managing wine sales, including local and international orders
• Handling cash, card transactions, and daily cash-ups
• Maintaining accurate stock counts and product displays
• Supporting wine club and customer enquiries
• Building strong relationships with guests and encouraging repeat visits
• Assisting with events, functions, and wine shows
• Ensuring excellent customer service and resolving guest queries or complaints
• Maintaining cleanliness of the tasting room, including glassware and service areas
• Supporting health and safety compliance at all times
• Assisting with administrative tasks, bookings, and general operational duties

Requirements:

• Matric certificate
• Wine or hospitality-related qualification (WSET or similar advantageous)
• Minimum of 1 year’s experience in a similar wine sales or cellar door environment
• Strong understanding of wine and willingness to learn product knowledge
• Excellent interpersonal and customer service skills
• High attention to detail and strong numerical ability
• Strong organisational and administrative skills
• High energy, professional, and guest-centric approach
• Ability to work in a fast-paced, standing environment for extended periods
• Strong communication skills

Package:

• Salary negotiable depending on experience
• Live-out position