Premium Retail Store Manager | Drive Sales & Service

Humankind; Wes-Kaap; On-site; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Medical aid

Provident fund benefits

Job summary

Humankind in Constantia/Somerset seeks an experienced Store Manager to lead store operations, drive sales performance and deliver a premium customer experience.

This hands-on retail leader will develop the team, manage stock and visual merchandising, and ensure operational excellence while achieving business targets in a luxury environment. The role requires a minimum of five years in retail management and Matric, with a proven track record in coaching staff and delivering results.

Qualifications

• Matric/Grade 12 is essential.
• At least 5 years in retail and retail management.
• Proven ability to drive sales and deliver strong commercial results.
• Experience training, coaching and managing retail teams.
• Strong customer service, communication and problem solving skills.
• Excellent stock management, reporting and organisational abilities.

Responsibilities

• Drive store sales to achieve and exceed targets.
• Monitor sales performance, KPIs and reports for growth opportunities.
• Lead on the sales floor and deliver outstanding customer service.
• Recruit, train and develop store staff.
• Manage staff scheduling, performance and policy adherence.
• Oversee daily store operations including opening/closing.
• Maintain stock control, inventory accuracy and shrinkage prevention.
• Ensure high standards of store presentation and visual merchandising.
• Handle cash, banking, reconciliations and customer orders.
• Produce operational reports and update management.

Skills

Store leadership

Sales performance

Customer service

Stock management

Visual merchandising

Team development

Communication

Problem solving

Education

Grade 12 / Matric

Job description

Humankind in Constantia/Somerset seeks an experienced Store Manager to lead store operations, drive sales performance and deliver a premium customer experience.

This hands-on retail leader will develop the team, manage stock and visual merchandising, and ensure operational excellence while achieving business targets in a luxury environment. The role requires a minimum of five years in retail management and Matric, with a proven track record in coaching staff and delivering results.