Premium Chocolate Experience Specialist

Lindt & Sprüngli (Australia) Pty Ltd; Durban; On-site; ZAR 134,000 - 212,000; Full time

Job summary

Lindt & Sprüngli (Australia) Pty Ltd in Durban seeks a friendly Retail Sales Associate to deliver a world class premium experience. You will engage customers, upsell premium products, and operate the till with accuracy.

Join a premium brand that values impeccable customer service, teamwork and product knowledge. Prior retail experience and Grade 12 are preferred; enthusiasm and presentation are essential.

Qualifications

• Customer service and sales experience preferred.
• Experience handling credit card transactions.
• Previous experience in a similar retail environment.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.

Responsibilities

• Deliver exceptional customer service at all times across store sections and over the phone.
• Greet customers, welcome them, host experiences, and provide a memorable visit.
• Educate customers on Lindt products with passion and in-depth knowledge.
• Upsell to increase transaction value and meet sales budgets.
• Process orders through POS and handle credit card transactions.
• Manage tills, float counting, and end-of-shift procedures.
• Restock, clean and maintain store ambience throughout the day.
• Report issues to management and support stock counts.

Skills

Customer Service

Sales skills

Credit card transactions

Teamwork

Excellent communication

Immaculate grooming

Education

Grade 12

Tools

MS Office (Excel, PowerPoint)

Job description

Lindt & Sprüngli (Australia) Pty Ltd in Durban seeks a friendly Retail Sales Associate to deliver a world class premium experience. You will engage customers, upsell premium products, and operate the till with accuracy.

Join a premium brand that values impeccable customer service, teamwork and product knowledge. Prior retail experience and Grade 12 are preferred; enthusiasm and presentation are essential.