Premium Chocolate Experience Ambassador

Lindt & Sprüngli (Australia) Pty Ltd; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Lindt & Sprüngli in Johannesburg seeks an enthusiastic retail associate to deliver a world‑class premium experience. You will greet customers, explain Lindt products, upsell, and process orders at the POS while maintaining stock and store presentation.

The ideal candidate has Grade 12 and prior retail customer service experience, with strong communication and numeric skills. This on‑site role emphasizes premium brand standards and customer satisfaction.

Qualifications

• Customer service experience in retail.
• Ability to process credit card payments and handle tills.
• Proficiency in MS Office (Excel, PowerPoint).

Responsibilities

• Deliver exceptional customer service across all shop sections and over the phone.
• Upsell products to achieve sales targets while maintaining premium service.
• Educate customers on Lindt products and assist with selections.
• Process orders through POS and manage till operation.
• Maintain clean and organized store appearance throughout the day.

Skills

Customer Service

Sales skills

Credit card transactions

Microsoft Office

Education

Grade 12

Job description

Lindt & Sprüngli in Johannesburg seeks an enthusiastic retail associate to deliver a world‑class premium experience. You will greet customers, explain Lindt products, upsell, and process orders at the POS while maintaining stock and store presentation.

The ideal candidate has Grade 12 and prior retail customer service experience, with strong communication and numeric skills. This on‑site role emphasizes premium brand standards and customer satisfaction.