Premium Chocolate Experience Specialist

Lindt & Sprüngli (South Africa) (Pty) Ltd; Wes-Kaap; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Lindt & Sprüngli (South Africa) (Pty) Ltd is seeking a customer-focused retail associate to deliver world-class Lindt experiences. You will greet customers, educate them on premium products, and assist with sampling and upselling to boost sales.

The role requires Grade 12 and retail or customer service experience, with proficient Microsoft Office skills. You will contribute to maintaining a pristine shop environment and executing daily store tasks.

Qualifications

• Customer service experience and strong selling skills.
• Experience in a retail environment is essential.
• Grade 12 education is required.
• Proficiency in Microsoft Office (Excel and PowerPoint) desirable.

Responsibilities

• Deliver exceptional customer service across the shop and over the phone.
• Greet customers and provide a memorable Lindt experience.
• Educate customers on Lindt products and ingredients.
• Assist in product sampling and upsell to increase transaction value.
• Maintain till accuracy and perform end-of-shift procedures.
• Handle stock, restock, and ensure store cleanliness and safety.
• Assist with orders, promotions, and general store administration.

Skills

Customer service

Sales skills

Retail experience

Communication

Upselling

Education

Grade 12

Tools

Microsoft Excel

PowerPoint

Job description

Lindt & Sprüngli (South Africa) (Pty) Ltd is seeking a customer-focused retail associate to deliver world-class Lindt experiences. You will greet customers, educate them on premium products, and assist with sampling and upselling to boost sales.

The role requires Grade 12 and retail or customer service experience, with proficient Microsoft Office skills. You will contribute to maintaining a pristine shop environment and executing daily store tasks.