Portuguese Call Center Representatives

Mass Markets; Cape Town; On-site; ZAR 100,000 - 150,000; Full time

Job summary

Mass Markets in Cape Town is seeking driven individuals for a customer service role. The position involves handling customer interactions, providing assistance, and maintaining records across various communication channels. Ideal candidates should be fluent in English and Portuguese, possess a Grade 12 certificate, and have 1-2 years of experience in a BPO environment.

This role promises a positive work environment and demands high motivation and dedication. Join us at Mass Markets and be part of a diverse and inclusive workplace.

Qualifications

• Minimum 1–2 years’ experience in a customer service role within a BPO environment.
• Professional, adaptable, and customer-focused attitude.

Responsibilities

• Handle customer interactions across multiple channels.
• Provide assistance and support to customers.
• Maintain customer information and records.

Skills

Fluent in English and Portuguese

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Good computer literacy and administrative skills

Ability to work in a fast-paced environment

Education

Grade 12 / National Senior Certificate (or equivalent)

Job description

Position Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities.

• Grade 12 / National Senior Certificate (or equivalent).
• Minimum 1–2 years’ experience in a customer service role within a BPO environment
• Fluent in English and Portuguese
• Excellent verbal and written communication skills
• Strong interpersonal and problem‑solving abilities
• Good computer literacy and administrative skills
• Ability to work in a fast‑paced and target‑driven environment
• Professional, adaptable, and customer‑focused attitude

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.