Porter

Pezula Hotel; Knysna; On-site; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

Staff housing options

Access to staff facilities

Job summary

Pezula Nature Retreat in Knysna seeks a Porter to be the first point of contact for guests, assisting with luggage and maintaining a welcoming lobby. You will support access control, deliveries, and light maintenance, upholding Village n Life standards.

Ideal candidates have Grade 12 and a valid PDP, with strong English communication, teamwork and guest-focused service. Prior hospitality experience is valued; staff housing may be available.

Qualifications

• Grade 12 or equivalent required.
• PSIRA Grade C preferred.

Responsibilities

• Welcome guests and assist with luggage.
• Keep entrance and lobby clean and inviting.
• Direct guests to reception, conference rooms or restaurants.
• Deliver luggage, mail, letters and parcels to rooms.
• Support access control and follow property security protocols.
• Respond to first aid and fire emergencies.
• Report maintenance and housekeeping issues promptly.
• Carry out minor maintenance tasks where required.
• Uphold exclusivity and membership policies.
• Upsell hotel products and service partners.

Skills

English proficiency

Driver's licence with PDP

Teamwork

Guest-focused

Adaptable

Dependable

Pressure handling

First Aid

Fire/Evacuation

Education

Grade 12 or equivalent

PSIRA Grade C

Job description

This role forms part of the front office team at Pezula Nature Retreat, within the Village n Life hospitality group.

The Role

As a Porter you'll be the first point of contact for guests, assisting with luggage and ensuring the entrance and lobby are welcoming and well maintained. You'll also support access control, handle deliveries and assist with minor maintenance, always upholding the standards of Village n Life.

Key Responsibilities

• Welcome guests and assist with luggage
• Keep entrance and lobby clean and inviting
• Direct guests to reception, conference rooms or restaurants
• Deliver luggage, mail, letters and parcels to rooms
• Support access control and follow property security protocols
• Respond to first aid and fire emergencies
• Report maintenance and housekeeping issues promptly
• Carry out minor maintenance tasks where required
• Uphold exclusivity and membership policies
• Upsell hotel products and service partners

What We're Looking For

• Grade 12 or equivalent
• PSIRA Grade C preferred
• Driver's licence with PDP essential
• Previous experience in a similar role
• First Aid and Fire/Evacuation certificates advantageous
• Strong communication skills in English
• Dependable, adaptable and guest-focused
• Ability to work well in a team and handle pressure

What We Offer

• A guest-facing role at Pezula Nature Retreat in Knysna
• Growth and training opportunities within Village n Life
• Staff housing options and access to staff facilities
• Competitive package aligned with experience