Senior Reservations Consultant

Pezula Hotel; Knysna; On-site; ZAR 180,000 - 250,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive package aligned with experience

Job summary

Pezula Hotel is seeking a Senior Reservations Consultant based at Pezula Nature Retreat in Knysna. You will manage reservations, quotations, and guest communications while supporting the Travel Support Manager.

The ideal candidate should have a minimum of 2–3 years in a similar role, strong communication skills, and experience with Opera PMS. Opportunities for growth in a dynamic environment and competitive salary offered.

Qualifications

• Minimum 2–3 years’ experience in a similar senior reservations, events or hospitality sales role.
• Valid driver’s license and reliable transport essential.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Manage reservations, amendments, cancellations and guest correspondence.
• Prepare and follow up on quotations to maximize booking conversions.
• Promote and upsell accommodation, spa treatments, and dining reservations.

Skills

Strong communication

Relationship-building

Attention to detail

Upselling ability

Organizational skills

Education

Grade 12 / Matric

Qualification in Hospitality, Tourism, Sales or related field

Tools

Opera PMS

Microsoft Office

Job description

# Senior Reservations ConsultantThis role forms part of the Travel Support department within the Village n Life hospitality group, based at Pezula Nature Retreat in Knysna.**The Role**As Senior Reservations Consultant, you’ll manage reservations, quotations, guest communication and upselling to contribute to revenue generation across Village n Life properties while supporting the Travel Support Manager with escalations, team support and training of team members.This is a fast-paced hospitality sales and reservations role suited to someone highly organised, commercially minded and passionate about guest service. You’ll play a key role in driving booking conversions, managing important guests and group enquiries and ensuring seamless coordination between guests, operations, finance and sales teams.**Key Responsibilities**– Manage reservations, amendments, cancellations and guest correspondence through phone, email and online booking channels using Opera PMS. – Prepare and follow up on quotations to maximise booking conversions and revenue opportunities. – Promote and upsell accommodation, spa treatments, dining reservations, transfers and additional guest services. – Maintain strong product and destination knowledge across all Village n Life properties and experiences. – Manage VIP bookings, escalated reservations and complex guest requirements. – Build and maintain professional relationships with repeat guests, agents, corporate clients and group organisers. – Receive and manage event, group and MICE enquiries including accommodation and related services. – Prepare event quotations, assist with contracts and manage bookings until operational handover. – Coordinate site inspections, hosted visits and client engagements where required. – Manage assigned MICE accounts and maintain regular stakeholder communication. – Handle Travel Club bookings, Pezula Experiences and owner-related reservations. – Support Travel Club sign-ups, CRM updates and database management initiatives. – Monitor deposits, payments and financial reconciliations linked to reservations and events. – Liaise with finance regarding billing, account balancing and outstanding payments. – Prepare detailed handovers for operations teams prior to guest arrivals and events. – Assist with training and support of junior consultants when required. – Maintain accurate booking records, reporting and operational updates for management.**What We’re Looking For**– Grade 12 / Matric – Qualification in Hospitality, Tourism, Sales or related field advantageous. – Minimum 2–3 years’ experience in a similar senior reservations, events or groups reservations or hospitality sales role. – Opera PMS experience essential. – Strong Microsoft Office proficiency including Word, Excel, PowerPoint and Outlook. – Valid driver’s licence and own reliable transport essential. – Strong communication and relationship-building skills. – Highly organised with strong attention to detail. – Commercially minded with strong upselling ability. – Professional, proactive and solution-driven approach. – Ability to work under pressure and manage multiple priorities. – Strong administrative and coordination skills. – Team player with a guest-focused mindset.**What We Offer**– Opportunity to grow within Village n Life’s hospitality and sales division. – Exposure to luxury hospitality, events, groups and travel operations. – Dynamic and fast-paced working environment. – Career growth and development opportunities within the group. – Competitive package aligned with experience.