Night Porter

One&Only Resorts; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

One&Only Resorts in Cape Town is seeking a courteous Porter to assist with the delivery and collection of guests’ luggage and messages. You will help keep the lobby and Porte Coche tidy and ensure guests receive prompt, cordial service throughout their stay.

Role requires neat appearance, punctuality, and familiarity with hotel facilities to provide information. Flexibility for night shifts and physical activity is essential to support the Concierge and Front Desk teams.

Qualifications

• General good etiquette and very good communication skills.
• Read and write English fluently.
• Be in good health and able to work flexible hours.
• Strong human relations skills with employees and guests.
• Outgoing and people orientated.
• Must have a valid South African driver’s licence.

Responsibilities

• Be well groomed and punctual at all times.
• Ensure prompt, accurate and courteous delivery and collection of luggage and mail, liaising with Concierge and Front Desk.
• Maintain security and storage procedures for items and keys.
• Assist with delivering newspapers and mail to guests.
• Support Concierge and Front Desk to ensure guest requests are handled promptly.
• Report suspicious persons or unattended luggage and follow security procedures.
• Assist with general duties in the lobby and public areas as required.
• Be familiar with hotel facilities and services to provide information to guests.
• Work night shifts when required under Night Auditor supervision.
• Attend required training and continually improve knowledge and skills.

Job description

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At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Job Summary

The Porter assists with the delivery and collection of guests’ luggage, parcels, faxes and messages. He also assists in keeping the lobby and Porte Coche neat and tidy, ensuring all guests receive prompt, cordial and efficient attention and service throughout their stay.

Key Duties And Responsibilities

• Be well groomed and punctual at all times.
• Ensure prompt, accurate and courteous delivery and collection of luggage, parcels and mail, liaising with Concierge and Front Desk.
• Ensure correct and secure storage procedures are followed.
• Deliver local and international newspapers promptly.
• Put up and take down flags timeously and maintain their cleanliness and repair.
• Assist the Concierge in keeping public areas, trolleys and storerooms clean and tidy.
• Report suspicious persons or unattended luggage and follow security procedures.
• Valet park guest cars and ensure keys are securely stored.
• Assist with the Doorperson’s duties when required.
• Be familiar with room facilities, hotel facilities and services and provide general information to guests.
• Ensure sign-in and sign-out procedures are completed and approved by the Front Office Manager on duty.
• Read, understand and abide by the Employee Handbook and hotel rules and regulations.
• Work night shifts when required under the management of the Night Auditor.
• Maintain punctuality and attendance and communicate any absence or lateness appropriately.
• Perform additional duties outside the job description as required.

General And Other Duties

• The Job Description identifies the key areas of responsibility and is not an all-encompassing description of duties and tasks and may be reviewed from time to time.
• Perform similar duties in any area of the hotel as designated by Management.
• Attend required training and continually improve knowledge and skills.
• Understand and comply with fire, hygiene, health, safety and emergency evacuation procedures and participate in drills.
• Maintain a high standard of personal appearance, hygiene and attire in line with hotel requirements.
• Render the highest level of courtesy and service to hotel guests, including duties beyond the main scope of the position when required.
• Be flexible and able to perform any other duties as requested.

Interpersonal Relationships

• Deal with subordinates and colleagues in a polite and helpful manner.
• Resolve employee differences or disputes quietly and away from employees and guests.
• Communicate essential information accurately to the appropriate personnel and maintain goodwill, respect and professional relationships.
• Keep Management appropriately informed of activities, progress and results and seek guidance when necessary.
• Treat instructions from Management constructively and act upon them.

Education or Certification

• General good etiquette and very good communication skills.
• Read and write English fluently.
• Be in good health and able to work flexible hours.
• Strong human relations skills with employees and guests.
• Outgoing and people orientated.
• Must have a valid South African driver’s licence.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.