Hotel Porter

AngelCare; Pietermaritzburg; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Msuez Uk in Pietermaritzburg is seeking a friendly Hotel Porter to join our team. You will greet guests, escort them to rooms, assist with luggage, and help maintain a welcoming lobby area to ensure a superior guest experience.

This full-time permanent role requires strong communication, a customer-focused attitude, and the ability to work in a fast-paced environment. Shifts include mornings, evenings, weekends, and holidays; a competitive salary and benefits package is offered.

Qualifications

• High school diploma or equivalent.
• Previous experience in a similar role preferred.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong attention to detail and organizational skills.
• Basic computer skills.
• Must be able to work flexible hours, including weekends and holidays.

Responsibilities

• Greet guests upon arrival and assist with luggage.
• Escort guests to their rooms and explain hotel amenities.
• Maintain cleanliness and organization in the lobby and entrance areas.
• Assist guests with inquiries and requests, providing prompt and accurate information.
• Deliver room service orders and assist with setting up and clearing tables.
• Monitor and maintain the appearance of public areas, ensuring they are clean and well-maintained at all times.
• Assist with valet parking and maintain accurate records of vehicles.
• Handle guest complaints and escalate to management when necessary.
• Coordinate with other departments to ensure guest needs are met in a timely manner.
• Follow all safety and security procedures to maintain a safe and secure environment for guests and colleagues.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Basic computer skills

Flexible hours

Education

High school diploma or equivalent

Job description

Permanent

Position: Hotel Porter

Company Overview

Msuez Uk is a leading hotel chain in South Africa, known for its exceptional service and luxurious accommodations. With properties located in various cities across the country, Msuez Uk is a popular choice for both business and leisure travelers.

Job Overview

We are currently seeking a friendly and professional Hotel Porter to join our team at our Pietermaritzburg location. The ideal candidate will have a passion for hospitality and a strong desire to provide exceptional service to our guests.

Key Responsibilities

• Greet guests upon arrival and assist with luggage
• Escort guests to their rooms and explain hotel amenities
• Maintain cleanliness and organization in the lobby and entrance areas
• Assist guests with inquiries and requests, providing prompt and accurate information
• Deliver room service orders and assist with setting up and clearing tables
• Monitor and maintain the appearance of public areas, ensuring they are clean and well-maintained at all times
• Assist with valet parking and maintain accurate records of vehicles
• Handle guest complaints and **escalate** to management when necessary
• Coordinate with other departments to ensure guest needs are met in a timely manner
• Follow all safety and security procedures to maintain a safe and secure environment for guests and colleagues

Qualifications and Skills

• High school diploma or equivalent
• Previous experience in a similar role is preferred
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong attention to detail and organizational skills
• Basic computer skills
• Must be able to work flexible hours, including weekends and holidays

Working Conditions

This is a full-time, permanent position with a competitive salary and benefits package. The Hotel Porter will be required to work a variety of shifts, including early mornings, evenings, weekends, and holidays. The position may also involve standing for extended periods and lifting heavy objects.