Porter

Radisson Hotel Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Global employee benefits

Hotel employee rates

Job summary

Radisson Collection Hotel Waterfront Cape Town is seeking a Front Office Porter to support guest relations and deliver exceptional hospitality. You will be part of a team that welcomes guests with warmth and a smile, ensuring a memorable stay and smooth guest journeys.

The role emphasizes teamwork, a can-do attitude, and a commitment to guest service excellence in a busy luxury hotel environment on the Waterfront in Cape Town.

Qualifications

• Experience in guest relations is beneficial but not essential.
• Hands-on approach with a can-do work style.
• Commitment to delivering exceptional guest service with a passion for hospitality.
• Strong communication skills.
• Experience working with IT systems on various platforms.

Responsibilities

• Supports the smooth running of the guest relations department and ensures high-level guest experience.
• Responds to guest inquiries and resolves issues in a timely manner.
• Performs duties assigned to the role in a professional and timely manner.
• Contributes to departmental plans and hotel initiatives.
• Collaborates with the team to control costs, inventory, productivity, and performance.

Skills

Guest relations

Can-do attitude

Guest service

Communication skills

IT systems proficiency

Tools

IT systems platforms

Job description

Job Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our first class Front Office Team is the heart of the house, providing a warm welcome and happy smile where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As a Porter, you will join a team at Radisson Collection Hotel Waterfront Cape Town that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Key Responsibilities of the Porter

• Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained

Qualifications

• Experience in guest relations beneficial but not essential
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience in working with IT systems on various platforms
• Strong communication skills

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career

No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit

Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition

Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks

No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. South African Nationals Only. If you need any adjustments during the application process, please let us know.