Guest Relations Agent

Radisson Hotel Group; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hotel staff discount

Global hotel benefits

Local perks

Job summary

Radisson Collection Hotel Cape Town is seeking a Guest Relations Agent to join our vibrant team. You will be a go-to host for guests, ensuring exceptional service and memorable moments throughout their stay.

Join a dynamic team that values guest satisfaction, empathy, and a positive Yes I Can attitude. This role offers on-site work in Cape Town and the opportunity to contribute to world-class hospitality experiences.

Qualifications

• Excellent team player with strong communication skills.
• Previous experience of using Opera Property Management System is advantageous.
• A natural happy smiler with a positive Yes I Can attitude.

Responsibilities

• Anticipate guest needs and deliver memorable experiences.
• Ensure guest journey is smooth from check-in to check-out as part of the guest services team.
• Provide outstanding service with patience and empathy to host the show and exceed expectations.

Skills

Customer service

Communication

Team player

Guest experience

Job description

Job Description

Can you be our guests’ fountain of knowledge? Nothing must be too much trouble, a genuine people's person who can make every moment matter. If you say Yes I Can! we're looking for people just like you!

We are currently seeking a Guest Relations Agent to join our vibrant team at Radisson Collection Hotel Cape Town. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Guest Relations Host, you bring an exceptional level of dedication, a commitment to delivering outstanding service, and a genuine enthusiasm for creating memorable guest experiences to our vibrant Guest Relations Team.

• Our Guest Relations Host love the hustle and bustle of life! It's not just about check-in and check-out, or serving cocktails in the bar. It's the variety of everything in-between and being an all-rounder
• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department

Qualifications

• Excellent team player with strong communication skills, you will have a passion for delivering a great customer experience
• Previous experience of using Opera Property Management System is advantageous.
• A natural happy smiler with a positive Yes I Can! attitude… Come join us and Make Every Moment Matter!
• If making magic, or creating bliss is your specialty, check in here…

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -

Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career -

No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.

Experience the Team Spirit -

Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition -

Your ideas, passion and drive matter! We empower you to make a difference - in hospitality, your community and beyond.

Enjoy Global & Local Perks -

No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you're ready to bring your talent, energy, and passion, we'd love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences.