Polokwane Client Success & Relations Executive

Placements24; Polokwane; On-site; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Medical aid

Retirement fund options

Generous annual leave

Career development opportunities

Job summary

Placements24 in Polokwane seeks a dedicated Client Support Executive to manage client relationships, provide tailored solutions, and ensure satisfaction. This office-based role focuses on proactive problem solving and delivery of value to key accounts.

You will collaborate with sales and technical teams, conduct regular reviews, and monitor accounts for opportunities to improve service. A professional demeanor and strong communication are essential.

Qualifications

• Proven experience in client support, account management, or a similar client-facing role.
• Excellent communication, negotiation, and problem-solving skills.
• Strong understanding of customer relationship management (CRM) principles and software.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• A professional and proactive attitude, with a commitment to client success.

Responsibilities

• Serve as the primary point of contact for a portfolio of key clients, building and maintaining strong relationships.
• Provide comprehensive support and guidance on our products and services.
• Address client inquiries, concerns, and issues promptly and effectively.
• Proactively monitor client accounts for potential issues or opportunities for enhanced service.
• Collaborate with sales and technical teams to ensure seamless client experiences.
• Conduct regular client meetings and performance reviews to assess satisfaction and value.

Skills

Client relationship management

Communication skills

CRM software

Problem solving

Job description

Placements24 in Polokwane seeks a dedicated Client Support Executive to manage client relationships, provide tailored solutions, and ensure satisfaction. This office-based role focuses on proactive problem solving and delivery of value to key accounts.

You will collaborate with sales and technical teams, conduct regular reviews, and monitor accounts for opportunities to improve service. A professional demeanor and strong communication are essential.