Policy Administration Specialist – Short-Term Insurance

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary based on experience

Medical aid contribution

Pension fund

Training and development opportunities

Professional work environment

Job summary

Placements24 in Mahikeng, North West, seeks an Insurance Policy Administrator to manage policy lifecycles, from issuance to endorsements and cancellations. You will maintain accurate policyholder records and deliver excellent service to clients and brokers in a busy insurance team.

The role requires attention to detail, knowledge of short-term products, and commitment to regulatory compliance; growth opportunities exist within the organization.

Qualifications

• Matric certificate (Grade 12) is essential.
• NQF Level 4 Short-Term Insurance qualification is desirable.
• Minimum 2 years' experience in insurance policy administration.
• Strong knowledge of short-term products (household, vehicle, liability).
• Proficiency in MS Office and policy admin systems.

Responsibilities

• Process new policy applications with complete documentation.
• Issue policy documents, schedules, and endorsements promptly.
• Manage changes: personal details, coverage updates, cancellations.
• Maintain policyholder records in the administration system.
• Respond to client and broker inquiries on policy details and billing.
• Assist in policy renewals.
• Coordinate with underwriting and claims teams on queries.
• Ensure compliance with policies and regulatory requirements.
• Generate reports on policy administration activities.
• Support process improvements within the department.

Skills

Attention to detail

Customer service

Communication

Time management

Teamwork

Education

Matriculation Certificate (Grade 12)

NQF Level 4 Short-Term Insurance

Tools

MS Office Suite

Policy administration systems

Job description

Placements24 in Mahikeng, North West, seeks an Insurance Policy Administrator to manage policy lifecycles, from issuance to endorsements and cancellations. You will maintain accurate policyholder records and deliver excellent service to clients and brokers in a busy insurance team.

The role requires attention to detail, knowledge of short-term products, and commitment to regulatory compliance; growth opportunities exist within the organization.