POD and Tracking Agent

Medipost Group; Pretoria; Presencial; ZAR 180.000 - 260.000; Jornada completa

Descripción de la vacante

Medipost Pharmacy seeks a POD and Tracking Agent based in Gezina, Pretoria. You will oversee courier functions, ensure SLA/SOP compliance, and resolve all queries while maintaining high levels of customer service.

The role requires experience in logistics, 1–2 years in customer service, and fluency in English. Advanced Excel skills and data accuracy are essential for daily operations.

Formación

• Experience in logistics is required.
• 1–2 years in a customer services role.
• Fully bilingual English is required.
• Health care industry experience is a plus.

Responsabilidades

• Ensure 100% SLA and SOP compliance.
• Oversee and resolve all courier queries and PODs.
• Accurately capture data and instruct other departments.
• Coordinate deliveries, tracking and collection arrangements.
• Handle customer queries and follow up until finalised.

Conocimientos

Data capturing

Interpersonal skills

Able to handle pressure

Deadline oriented

Conflict resolution

Verbal and written communication

Educación

Business Administration certificate

National Diploma: Supply Chain/ Logistics Management

Herramientas

Advanced Excel

Descripción del empleo

A vacancy exist at Medipost Pharmacy for a POD and Tracking Agent, reporting to POD and Tracking Line Manager. This position is based in Gezina, Pretoria. The responsibility of the job overseeing and resolving all courier functions and queries as a whole.

Operational Management

• Customer satisfaction as measured by customer satisfaction surveys and QA processes
• 100% SLA and SOP compliance
• Achievement of agreed standards for queries within SLAdetermined by the project business rules (e.g. capturing of POD’s, ensuring effective investigation on all queries, arranging all necessary deliveries, tracking & collection arrangements, etc)
• Accurate data capturing and instructions to other departments
• Queries appropriately followed up until finalised
• Professional treatment of clients in accordance with company standards

Stakeholder Relationship

• Relationship with Manager
• Actively involved in office meetings/ communications
• Relationship with drivers/office staff
• Communication skills
• Following correct escalation process of various queries

QUALIFICATIONS

• Previous experience in the logistics industry

IDEAL

• Business Administration certificate
• National Diploma: Supply Chain/ Logistics Management

EXPERIENCE

• 1-2 years in a customer services role.
• Fully bilingual (English)

IDEAL

• Health care industry experience

TRAINING REQUIRED

IDEAL

• Advanced Excel skills

COMPETENCIES

• Data capturing skills
• Interpersonal skills
• Able to handle pressure
• Deadline orientated
• Conflict resolution
• Verbal and written communication skills

“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions” Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace”

Closing Statement:

“We are committed to building a team that represents a variety of backgrounds, prospectives and skills, the more inclusive we are the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful”