POD and Tracking Agent

Medipost; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Medipost Holdings in Cape Town is seeking a POD and Tracking support role to assist with daily activities at the distribution hub. You will manage customer queries and ensure accurate feedback.

This position requires 1-2 years in customer services and bilingual English, with strong communication, data capturing, and time management skills to meet strict timelines.

The role emphasizes adherence to policies and close collaboration with drivers and office staff.

Qualifications

• 1–2 years in a customer services role.
• Fully bilingual in English.

Responsibilities

• Manage customer queries and provide professional feedback.
• Handle queries and feedback to clients and the business.
• Arrange special requests and follow through for patients; meet SLA timelines.
• Maintain timekeeping and attendance, and assist with ad hoc tasks.

Skills

Verbal communication

Written communication

Customer service

Time management

Data entry

Job description

The responsibility of the vacancy of POD and Tracking is to assist with the daily activities relating to a specific distribution hub, area or function.

Primary purpose of the job is to:

Managing customer queries as a whole

Handling of queries and feedback to clients and the business

Ability to arrange special requests & follow through for patients

Any other ad hoc functions that may be appointed from time to time

100% SLA and SOP compliance and adherence to timelines

Providing professional and accurate feedback

Relationship with Manager

Actively involved in office meetings/ communications

Relationship with drivers/office staff

Following correct escalation process of various queries

Time keeping

Management of absenteeism & leave management

Adherence to policies

Previous experience in the logistics industry

1-2 years in a customer services role.

Fully bilingual (English)

Verbal and written communication skills, listening skills, patience, empathy, conflict resolution skills, customer service orientation, accuracy, data capturing skills, interpersonal skills and relationship building skills, time management, able to handle pressure, deadline orientated, neatness, initiative, analytical, numeracy, accuracy, problem solving; deadline oriented, collaboration with others, confidentiality

“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions” Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace”

Closing Statement:

“We are committed to building a team that represents a variety of backgrounds, prospectives and skills, the more inclusive we are the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful”