Pharmacist IPC

Medipost; Pretoria; On-site; ZAR 300,000 - 480,000; Full time

Job summary

Medipost in Pretoria is seeking a pharmacist with strong clinical accuracy to uphold GPP standards, capture prescriptions precisely, and interact with health care professionals.

The role requires SAPC registration, Grade 12, and at least 2 years’ experience; training on Medipost APP and ESS is provided; you will manage stock, handle inquiries, and ensure SLA adherence.

Qualifications

• Grade 12 educational background required.
• Minimum 2 years’ experience as a pharmacist.
• Must be registered with SAPC.
• Training on Medipost APP and ESS required.

Responsibilities

• Capture prescriptions accurately with the correct patient, profile, medical aid and membership details.
• Authorize medication and interact with health care professionals where needed.
• Claim scripts and other capturing procedures with emphasis on the MML.
• Ensure blind checking is performed according to SLA requirements.
• Attend to clinical inquiries from patients and health care professionals.
• Manage stock with attention to cold chain, expiry dates and returns.
• Provide confidential, professional communication per SOPs and SLA.
• Participate in QA, SOP assessments and disaster recovery planning.

Skills

Attention to detail

Data capturing skills

Verbal and written communication

Empathy

Interpersonal skills

Able to work under pressure

Effective time management

Detail oriented

Education

Grade 12

SAPC registration

Tools

Medipost APP

ESS

Job description

Primary purpose of the job is providing proper patient care as per GPP (Good pharmacy practice) regulations. Attending training on Pharmacy acts and GPP. Attending of SOP training and SOP revision training Compliance with Company Policies, Procedures and SOP’s Compliance with the POPI Act regulations Accurate capturing of chronic and acute medication prescriptions and handling of rejections according to company SOP’s Attend to cluster and personal action diaries Compliance to SLA requirements (completing of mailbox profiles and action diaries within required timelines) Handling of clinical enquiries and discussions with patients and health care professionals or SPN’s Attend to and respond in a professional manner to email messages or enquiries received from management, SPN’s or members. Attend to OUT OF WIP notifications Attend to the blind checking mailbox according to SLA time lines Stock management – understand the cold chain processes, expiry dates and stock returns Willing to register as a Medipost tutor through MTA Tutor and train a small group of assistants on company SOP’s, company policies, OTC medication and other health topics Take charge of a small group of assistance according to a Disaster Recovery Plan

1. Operational requirements

• Attention to detail when capturing prescriptions: the correct profile, patient, medical aid and membership number, address, contact details and relevant medication.
• To authorize medication and interact with health care professionals where needed
• Claiming of scripts and or any other claiming/capturing related procedure with emphasis on the MML.
• Ensure Blind checking is done according to SLA requirements
• Professional and clinical knowledge required in checking the capturing of prescriptions by pharmacist assistants
• Accurate and quick responses to patient queries and diligence with follow up work within SLA requirements
• Accurate and complete handling of all profiles worked on as per SOP’s
• Attending to action diaries
• To authorize medication and interact with health care professionals where needed
• Claiming of scripts and or any other claiming/capturing related procedure with emphasis on the MML as per Standard Operating Procedures
• Perform QAand blind checking on all prescriptions templated and claimed by pharmacist assistants
• SLA compliance
• Competency in SOP assessments
• Accurate and complete handling of all profiles worked on
• Calls handled professionally and with very strict confidentiality within SOP’s and SLA
• Problem solving and follow up of queries
• Accurate data capture and instructions to other departments

2.Customer service and internal processcompliance (Quality assurance)

• Calls received need to be handled professionally and with very strict confidentiality according to the POPIA Act regulations
• Accurate and correct information to be provided to the member and call attempts to be made according to SOP's and SLA requirements
• Problem solving abilities
• Accurate data capturing and instructions to relevant staff if required
• Queries appropriately followed up until finalized
• Focus on minimizing errors and customer related complaintsas per QA, IPC and Customer care logs or other reporting platforms
• Compliance with SOP’s and company policies

Productivity and availability standards met

• Logged in 9 hours per day between 07h00 and 17h00, (excluding reasonable bathroom breaks and 2x 15 minute tea breaks and hour lunch break)

House Keeping

• Compliance with Company Policy relating to House keeping
• Grade 12
• Min 2 years as a pharmacist
• Need to be registered at SAPC

TRAINING REQUIRED

• Medipost APP
• ESS

COMPETENCIES

• Verbal and written communication skills
• Empathy
• Accuracy
• Data capturing skills
• Interpersonal skills
• Able to work under pressure
• Effective time management
• Detail orientated

“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions” Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace”

Closing Statement:

“We are committed to building a team that represents a variety of backgrounds, prospectives and skills, the more inclusive we are the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful”

“MediPost Holdings does not charge any fees at any stage of the recruitment process. Applicants are advised to be vigilant against fraudulent recruitment activities. Under no circumstances should any payment be made to secure a job offer with Medipost”