POD & Tracking Specialist

Medipost; Pretoria; Sur place; ZAR 180 000 - 260 000; Plein temps

Résumé du poste

Medipost Pharmacy seeks a POD and Tracking Agent based in Gezina, Pretoria. You will oversee courier functions, ensure SLA/SOP compliance, and resolve all queries while maintaining high levels of customer service.

The role requires experience in logistics, 1–2 years in customer service, and fluency in English. Advanced Excel skills and data accuracy are essential for daily operations.

Qualifications

• Experience in logistics is required.
• 1–2 years in a customer services role.
• Fully bilingual English is required.
• Health care industry experience is a plus.

Responsabilités

• Ensure 100% SLA and SOP compliance.
• Oversee and resolve all courier queries and PODs.
• Accurately capture data and instruct other departments.
• Coordinate deliveries, tracking and collection arrangements.
• Handle customer queries and follow up until finalised.

Connaissances

Data capturing

Interpersonal skills

Able to handle pressure

Deadline oriented

Conflict resolution

Verbal and written communication

Formation

Business Administration certificate

National Diploma: Supply Chain/ Logistics Management

Outils

Advanced Excel

Description du poste

Medipost Pharmacy seeks a POD and Tracking Agent based in Gezina, Pretoria. You will oversee courier functions, ensure SLA/SOP compliance, and resolve all queries while maintaining high levels of customer service.

The role requires experience in logistics, 1–2 years in customer service, and fluency in English. Advanced Excel skills and data accuracy are essential for daily operations.