Personal Shopper

OneCart PTY; Worcester; Presencial; ZAR 112.000 - 167.000; Jornada completa

Descripción de la vacante

OneCart PTY in Worcester, Western Cape, is seeking a Personal Shopper who will advise customers, prepare orders for delivery, and handle in-store purchases with accuracy and a focus on service.

You will respond to customer queries, suggest suitable substitutes, ensure orders are scanned and packed correctly, and collaborate with store teams to deliver a smooth shopping experience.

Formación

• Matric is required.
• Must be based in the area or closer.
• Fluent in English.
• Able to type in full sentences.

Responsabilidades

• Advise customers on products and provide guidance to support purchases.
• Fulfill placed orders and process payments in-store.
• Respond promptly to customer complaints and requests.
• Suggest suitable substitutes for unavailable products.
• Report issues, shortages or poor products to Management.
• Ensure orders are accurately selected, scanned and packed.
• Assist with order collection, packaging, and payment when needed.
• Maintain awareness of product offerings and stock status.
• Collaborate with store departments to ensure efficient service delivery.
• Prioritise own tasks to meet all deliverables.
• Follow lawful supervisor instructions and act as part of the team.

Conocimientos

Customer service

Communication skills

Attention to detail

In-person payments

Order preparation

Product knowledge

Typing ability

Educación

Matric

Descripción del empleo

Introduction

As a personal concierge shopper, you will be required to offer advice and guidance on products,
prepare orders for delivery, and assist with customer queries. You should demonstrate excellent
communication skills and strive to exceed customer expectations. Personal concierge shoppers are
required to remain in-store during working hours.
To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail
together with excellent customer service. Outstanding Personal Shoppers add value to the buying
experience and resolve any issues to the satisfaction of the customer

Duties & Responsibilities

• Helping customers make the best possible purchases by providing advice, guidance, and
• excellent customer service.
• Supporting customers by fulfilling placed orders and making payments in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions given by the customer are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.
• Consistently manage own priorities to achieve all deliverables.
• Follow any lawful and reasonable instructions from your supervisor.
• Act as part of the team and always assist other members of the team in achieving common goals.
• Consistently live and be an example of the Company's values

Desired Experience & Qualification

1. Matric
2. Must be based in the area or closer
3. Must be Fluent in English
4. Must be able to type in full sentences