In-Store Personal Concierge & Customer Experience Specialist

OneCart PTY; Somerset West; On-site; ZAR 100,000 - 167,000; Full time

Job summary

OneCart PTY is seeking a Personal Shopper to advise customers on products, prepare and assist with in-store orders, and handle queries with exceptional service.

The role requires being in-store during working hours, good communication, and attention to detail to ensure a smooth shopping experience for customers in the Somerset West area. Matric and English fluency are essential, with strong typing of full sentences expected.

Qualifications

• Matric required.
• Must be based in the area or nearby.
• Fluent in English and able to type in full sentences.

Responsibilities

• Advise customers on purchases and provide excellent customer service.
• Assist with in-store orders, payments, and order fulfilment.
• Respond promptly to customer complaints and requests.
• Suggest substitutes for unavailable products.
• Report issues to Management immediately.
• Engage with customers and follow special instructions.

Skills

Fluent English

Typing full sentences

Customer service

Education

Matric

Job description

OneCart PTY is seeking a Personal Shopper to advise customers on products, prepare and assist with in-store orders, and handle queries with exceptional service.

The role requires being in-store during working hours, good communication, and attention to detail to ensure a smooth shopping experience for customers in the Somerset West area. Matric and English fluency are essential, with strong typing of full sentences expected.