Personal Shopper

OneCart PTY; Milnerton, Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

OneCart PTY is seeking a Personal Shopper to advise customers on products, prepare orders for delivery, and assist with in-store payments. The role requires strong communication and the ability to type in full sentences, with a focus on exceptional customer service.

The position is based in Milnerton, Western Cape, requiring you to be on site during working hours. Responsibilities include assisting customers with purchases, handling order fulfilment, and addressing inquiries promptly while

Qualifications

• Matric is required.
• Based in Milnerton area or nearby.
• Fluent in English.
• Able to type in full sentences.

Responsibilities

• Advise customers on suitable purchases and provide excellent service.
• Assist with order preparation, in-store payments, and delivery readiness.
• Respond promptly to customer queries and complaints and resolve issues.
• Keep track of product availability and substitutions as needed.
• Collaborate with store departments to ensure efficient service delivery and meet priorities.

Skills

Customer service

Communication

Typing ability

Education

Matric

Job description

Introduction

As a personal concierge shopper, you will be required to offer advice and guidance on products,
prepare orders for delivery, and assist with customer queries. You should demonstrate excellent
communication skills and strive to exceed customer expectations. Personal concierge shoppers are
required to remain in-store during working hours.
To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail
together with excellent customer service. Outstanding Personal Shoppers add value to the buying
experience and resolve any issues to the satisfaction of the customer

Duties & Responsibilities

• Helping customers make the best possible purchases by providing advice, guidance, and
• excellent customer service.
• Supporting customers by fulfilling placed orders and making payments in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions given by the customer are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.
• Consistently manage own priorities to achieve all deliverables.
• Follow any lawful and reasonable instructions from your supervisor.
• Act as part of the team and always assist other members of the team in achieving common goals.
• Consistently live and be an example of the Company's values

Desired Experience & Qualification

1. Matric
2. Must be based in the area or closer
3. Must be Fluent in English
4. Must be able to type in full sentences