Personal Shopper

OneCart PTY; Somerset West; On-site; ZAR 100,000 - 167,000; Full time

Job summary

OneCart PTY is seeking a Personal Shopper to advise customers on products, prepare and assist with in-store orders, and handle queries with exceptional service.

The role requires being in-store during working hours, good communication, and attention to detail to ensure a smooth shopping experience for customers in the Somerset West area. Matric and English fluency are essential, with strong typing of full sentences expected.

Qualifications

• Matric required.
• Must be based in the area or nearby.
• Fluent in English and able to type in full sentences.

Responsibilities

• Advise customers on purchases and provide excellent customer service.
• Assist with in-store orders, payments, and order fulfilment.
• Respond promptly to customer complaints and requests.
• Suggest substitutes for unavailable products.
• Report issues to Management immediately.
• Engage with customers and follow special instructions.

Skills

Fluent English

Typing full sentences

Customer service

Education

Matric

Job description

Introduction

As a personal concierge shopper, you will be required to offer advice and guidance on products,
prepare orders for delivery, and assist with customer queries. You should demonstrate excellent
communication skills and strive to exceed customer expectations. Personal concierge shoppers are
required to remain in-store during working hours.
To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail
together with excellent customer service. Outstanding Personal Shoppers add value to the buying
experience and resolve any issues to the satisfaction of the customer

Duties & Responsibilities

• Helping customers make the best possible purchases by providing advice, guidance, and
• excellent customer service.
• Supporting customers by fulfilling placed orders and making payments in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions given by the customer are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.
• Consistently manage own priorities to achieve all deliverables.
• Follow any lawful and reasonable instructions from your supervisor.
• Act as part of the team and always assist other members of the team in achieving common goals.
• Consistently live and be an example of the Company's values

Desired Experience & Qualification

1. Matric
2. Must be based in the area or closer
3. Must be Fluent in English
4. Must be able to type in full sentences