Personal Shopper

OneCart PTY; Mossel Bay; On-site; ZAR 120,000 - 160,000; Full time

Job summary

OneCart PTY in Mossel Bay is seeking an in-store Personal Shopper. You will advise customers, prepare orders for delivery, and handle in-person payments while maintaining exceptional service.

The role requires excellent English, strong communication, attention to detail, and the ability to work on-site during business hours. Previous retail experience is valued and you will be part of a dynamic team that adds value to the shopping experience.

Qualifications

• Matric required.
• Fluent in English.
• Must be based in Mossel Bay area or nearby.
• Must be able to type in full sentences.

Responsibilities

• Help customers make the best purchases by providing advice, guidance, and excellent customer service.
• Support customers by fulfilling placed orders and making payments in person.
• Respond promptly and effectively to customers' complaints and requests.
• Advise customers on substitutes for dated, discontinued, or unavailable products.
• Report customer issues, supply shortages, and inferior products to Management immediately.
• Engage with customers and ensure any special instructions are followed.
• Ensure orders are accurately selected, scanned, and packed.
• Assist with order collection, packaging, loading, and payment, where required.
• Keep track of product offerings and availability.
• Collaborate with store departments to ensure efficient service delivery.
• Consistently manage priorities to achieve deliverables.
• Follow lawful instructions from your supervisor.
• Be an active team member and support other colleagues.
• Live and demonstrate the Company's values.

Skills

Excellent communication skills

Customer service

Attention to detail

Education

Matric

Job description

Introduction

As a personal concierge shopper, you will be required to offer advice and guidance on products,
prepare orders for delivery, and assist with customer queries. You should demonstrate excellent
communication skills and strive to exceed customer expectations. Personal concierge shoppers are
required to remain in-store during working hours.
To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail
together with excellent customer service. Outstanding Personal Shoppers add value to the buying
experience and resolve any issues to the satisfaction of the customer

Duties & Responsibilities

• Helping customers make the best possible purchases by providing advice, guidance, and
• excellent customer service.
• Supporting customers by fulfilling placed orders and making payments in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions given by the customer are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.
• Consistently manage own priorities to achieve all deliverables.
• Follow any lawful and reasonable instructions from your supervisor.
• Act as part of the team and always assist other members of the team in achieving common goals.
• Consistently live and be an example of the Company's values

Desired Experience & Qualification

1. Matric
2. Must be based in the area or closer
3. Must be Fluent in English
4. Must be able to type in full sentences