Personal Shopper

OneCart PTY; Paarl; On-site; ZAR 90,000 - 130,000; Full time

Job summary

OneCart PTY in Paarl is seeking a Personal Shopper to provide product advice, prepare orders for delivery, and assist customers with inquiries. You will stay in-store during working hours and aim to exceed customer expectations.

The role requires strong communication, attention to detail, and the ability to type in full sentences. Fluent English is essential, and you should be based locally to Paarl to ensure smooth service delivery and timely order fulfillment.

Qualifications

• Matric or equivalent.
• Must be based in the area or closer.
• Fluent in English.
• Able to type in full sentences.

Responsibilities

• Advise customers to help them make the best purchases.
• Prepare orders for delivery and payment in person.
• Respond to customer queries promptly.
• Suggest substitutes for unavailable products.
• Report issues to management.
• Follow special instructions from customers.
• Ensure orders are correctly selected, scanned, packed.
• Assist with order collection, packaging, loading, and payment.
• Maintain knowledge of product availability.
• Collaborate with store departments to deliver efficient service.
• Prioritize tasks to meet deliverables.
• Uphold company values in all interactions.

Skills

Fluent in English

Typing

Education

Matric

Job description

Introduction

As a personal concierge shopper, you will be required to offer advice and guidance on products,
prepare orders for delivery, and assist with customer queries. You should demonstrate excellent
communication skills and strive to exceed customer expectations. Personal concierge shoppers are
required to remain in-store during working hours.
To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail
together with excellent customer service. Outstanding Personal Shoppers add value to the buying
experience and resolve any issues to the satisfaction of the customer

Duties & Responsibilities

• Helping customers make the best possible purchases by providing advice, guidance, and
• excellent customer service.
• Supporting customers by fulfilling placed orders and making payments in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions given by the customer are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.
• Consistently manage own priorities to achieve all deliverables.
• Follow any lawful and reasonable instructions from your supervisor.
• Act as part of the team and always assist other members of the team in achieving common goals.
• Consistently live and be an example of the Company's values

Desired Experience & Qualification

1. Matric
2. Must be based in the area or closer
3. Must be Fluent in English
4. Must be able to type in full sentences