Client Payments Solutionist -1

FirstRand Limited; Johannesburg; On-site; ZAR 555,000 - 665,000; Full time

Job summary

FirstRand Limited in Johannesburg seeks a Client Payments Solutionist to manage daily payroll collection operations, ensuring accurate payment processing, timely reconciliation, and responsive client service. The role emphasizes escalation handling, process efficiency, and maintaining high client satisfaction within the payroll ecosystem.

Ideal candidates have a business-related degree, strong analytical skills, and payroll knowledge, with advanced Excel proficiency.

Qualifications

• Analytical mindset and strong attention to detail are essential.
• Deadline driven with a process-oriented approach.
• Ability to work effectively in a team and manage client-facing workflows.

Responsibilities

• Day-to-day operations for Client Payroll Collection Solution, including payment processing and reconciliations.
• Provide client servicing and operational support to ensure timely settlements and issue resolution.
• Escalate issues promptly to improve efficiencies and client satisfaction.
• Ensure the value chain from initiation to reconciliation is properly managed.

Skills

Analytical mindset

Detail orientation

Decision making

Problem solving

Deadline driven

Process mindset

Team player

Payroll knowledge

Payment operations

Education

Business-related Diploma / degree

Tools

Excel

Job description

Client Payments Solutionist -1By clicking \"Accept\", you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Click here to read our cookie policy.### Client Payments Solutionist -1Apply: Johannesburg: Full time: Posted Today: End Date: October 26, 2026 (5 days left to apply): R54636# **Job Description**Perform the day-to-day operations for Client Payroll Collection Solution, ensuring the effective execution of payment processing, reconciliations, and client servicing, and operational support to ensure the team delivers seamless payment collection solutions. Ensure that escalated issues are escalated and addressed promptly, operational efficiencies are improved, and client satisfaction remains high. Additionally, engage in troubleshooting, for operational needs, and ensuring that the value chain from initiation to reconciliation and investigation is properly managed.* To ensure that escalated issues are addressed promptly, operational efficiencies are improved, and client satisfaction remains high.* Ensuring high levels of engagement, performance, and development.* Day-to-day execution of payroll collection and reconciliation processing* Ensure timely escalations of client servicing issues from clients and internal stakeholders, ensuring timely resolution of client concerns and queries.* Ensure that all settlements are completed accurately and on time, addressing any delays or errors. **Technical Knowledge and Skill Requirements of Role*** Analytical mindset and strong detail orientation* Good judgment, problem solving and decision-making abilities.* Deadline driven* Process mindset* Ability to work in a team.* Sound understanding of the insurance environment.* Relevant product, systems and process knowledge relevant to the payroll industry* Understanding an awareness of payment operations client facing and back -office processes* Other: + Advanced proficiency in Microsoft Office Suite• + Payroll understanding and experience• + Insurance knowledge + Advance proficiency in Excel **Education and Qualifications*** Business-related Diploma / degree* 10-years’ experience in reconciliation and data matching# # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**26/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.### Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via MyQ.### About UsHyphen Technology has over 25 years of industry experience, processing 80 million transactions annually. Hyphen acts as a Systems Operator helping corporates and multinationals navigate their complex financial processing environments. Operating in South Africa and select jurisdictions in broader Africa, Hyphen enables clients to accept, manage and send digital payments through a variety of mechanisms.Hyphen’s success is achieved by employing people with deep industry knowledge, leveraging technology and fostering a culture of unwavering commitment to exceptional service. The business prides itself on hiring the best-in-class expertise to ensure it can continue to drive innovation and deliver the highest quality solutions