Payroll Implementation & Client Onboarding Specialist

Exclusively Remote; South Africa; Remote; ZAR 600,000 - 900,000; Full time

Job summary

Exclusively Remote is seeking an Implementation Specialist to guide clients through onboarding, set up payroll, timekeeping, and HR systems, and ensure a smooth transition to ongoing support.

In this role, you will own the end-to-end implementation, collaborate across departments, and help clients feel confident using the solutions. Strong communication and problem-solving are essential for success.

Qualifications

• 2–5 years of experience in payroll implementation, client onboarding, project management, or a related field.
• Excellent verbal and written communication skills, including confidence working with business owners and executives.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Exceptional attention to detail, accuracy, and follow-through.
• Proactive, resourceful, and solution-oriented, with a strong sense of ownership.
• Ability to work independently, collaborate across departments, and handle challenging client situations.
• Ability to learn complex systems and explain them in a simple, client-friendly way.
• Ability to handle sensitive and confidential information responsibly.

Responsibilities

• Create a warm, professional client onboarding experience and build trust during the transition to the client.
• Serve as the client's main point of contact and proactively address challenges until implementation is complete.
• Conduct discovery calls to understand client needs and recommend solutions and additional services.
• Manage multiple implementations simultaneously and coordinate across departments to ensure all services in the proposal are delivered.
• Configure payroll, timekeeping, and HR systems and ensure accurate setup before go-live.
• Train clients on systems and ensure they feel confident using them independently.
• Communicate clearly with business owners, executives, and internal teams.
• Support initial payrolls and ensure a smooth handoff to ongoing support.

Skills

Payroll implementation

Client onboarding

Project management

Verbal communication

Written communication

Organizational skills

Attention to detail

Ownership mindset

Independent work

Cross-department collaboration

Tools

Payroll systems

Timekeeping systems

HR software

Job description

Exclusively Remote is seeking an Implementation Specialist to guide clients through onboarding, set up payroll, timekeeping, and HR systems, and ensure a smooth transition to ongoing support.

In this role, you will own the end-to-end implementation, collaborate across departments, and help clients feel confident using the solutions. Strong communication and problem-solving are essential for success.