Implementation Specialist

Exclusively Remote; Johannesburg; Remote; ZAR 360,000 - 540,000; Full time

Job summary

Exclusively Remote is seeking an Implementation Specialist to guide clients through onboarding and transition to our payroll and HR solutions. You will be the main point of contact, coordinating across teams to ensure a smooth go-live and a positive client experience.

You will manage multiple implementations, perform system setup for payroll, timekeeping, and HR, train clients, and maintain clear communication with executives.

Qualifications

• 2–5 years in payroll implementation, onboarding, or related field.
• Excellent verbal and written communication with business owners and executives.
• Strong organizational skills to manage multiple projects.
• Attention to detail, accuracy, and follow-through.
• Proactive, resourceful, and solution-oriented, with ownership.
• Ability to work independently and collaborate across departments.
• Ability to learn complex systems and explain them simply.
• Handle sensitive information responsibly.
• Preferred: experience with payroll systems, earnings, deductions, tax withholding, timekeeping, or HR software.

Responsibilities

• Client Experience: Create a warm, professional experience, build trust, and make the transition to client as easy and stress-free as possible.
• Client Ownership: Serve as the client's main point of contact, proactively address challenges, and follow through until the implementation is complete.
• Discovery & Advisory: Conduct meaningful discovery calls to understand the client's business, identify needs, and recommend appropriate solutions and additional services.
• Project Management: Manage multiple implementations simultaneously, coordinate across departments, track outstanding items, and ensure all services included in the proposal are delivered.
• System Setup & Accuracy: Collect and validate client information, configure payroll, timekeeping, and HR systems, and ensure accurate setup before go-live.
• Client Training: Train clients on clients systems and ensure they feel confident using them independently.
• Communication: Communicate clearly and professionally with business owners, executives, and internal teams, making complex processes easy to understand.
• Implementation Completion: Support initial payrolls, confirm client readiness, and ensure a smooth handoff to ongoing support.

Skills

Client onboarding

Project management

Client relationship

Payroll systems

Timekeeping & HR

Tools

Payroll software

HRIS

Job description

Implementation Specialist

Remote: 3pm to 11pm

Position Overview

The Implementation Specialist is the client's main point of contact throughout their transition to our client, responsible for creating a smooth, welcoming, and positive onboarding experience.

This role combines project management, client relationship skills, and knowledge of payroll, timekeeping, and HR solutions. The ideal candidate takes ownership of the entire implementation, understands client needs, recommends solutions, and works with internal teams to ensure every service is successfully delivered.

Above all, we are looking for someone who is proactive, solution-oriented, and genuinely enjoys making complex processes feel simple and easy for clients.

Key Responsibilities

• Client Experience: Create a warm, professional experience, build trust, and make the transition to client as easy and stress-free as possible.

• Client Ownership: Serve as the client's main point of contact, proactively address challenges, and follow through until the implementation is complete.

• Discovery & Advisory: Conduct meaningful discovery calls to understand the client's business, identify needs, and recommend appropriate solutions and additional services.

• Project Management: Manage multiple implementations simultaneously, coordinate across departments, track outstanding items, and ensure all services included in the proposal are delivered.

• System Setup & Accuracy: Collect and validate client information, configure payroll, timekeeping, and HR systems, and ensure accurate setup before go-live.

• Client Training: Train clients on clients systems and ensure they feel confident using them independently.

• Communication: Communicate clearly and professionally with business owners, executives, and internal teams, making complex processes easy to understand.

• Implementation Completion: Support initial payrolls, confirm client readiness, and ensure a smooth handoff to ongoing support.

Qualifications

• 2–5 years of experience in payroll implementation, client onboarding, project management, or a related field.

• Excellent verbal and written communication skills, including confidence working with business owners and executives.

• Strong organizational skills with the ability to manage multiple projects and priorities.

• Exceptional attention to detail, accuracy, and follow-through.

• Proactive, resourceful, and solution-oriented, with a strong sense of ownership.

• Ability to work independently, collaborate across departments, and handle challenging client situations.

• Ability to learn complex systems and explain them in a simple, client-friendly way.

• Ability to handle sensitive and confidential information responsibly.

Preferred: Experience with payroll systems, earnings, deductions, tax withholding, timekeeping, or HR software.