Client Onboarding & Payroll Implementation Lead

Exclusively Remote; Johannesburg; Remoto; ZAR 360.000 - 540.000; Tempo pieno

Descrizione del lavoro

Exclusively Remote is seeking an Implementation Specialist to guide clients through onboarding and transition to our payroll and HR solutions. You will be the main point of contact, coordinating across teams to ensure a smooth go-live and a positive client experience.

You will manage multiple implementations, perform system setup for payroll, timekeeping, and HR, train clients, and maintain clear communication with executives.

Competenze

• 2–5 years in payroll implementation, onboarding, or related field.
• Excellent verbal and written communication with business owners and executives.
• Strong organizational skills to manage multiple projects.
• Attention to detail, accuracy, and follow-through.
• Proactive, resourceful, and solution-oriented, with ownership.
• Ability to work independently and collaborate across departments.
• Ability to learn complex systems and explain them simply.
• Handle sensitive information responsibly.
• Preferred: experience with payroll systems, earnings, deductions, tax withholding, timekeeping, or HR software.

Mansioni

• Client Experience: Create a warm, professional experience, build trust, and make the transition to client as easy and stress-free as possible.
• Client Ownership: Serve as the client's main point of contact, proactively address challenges, and follow through until the implementation is complete.
• Discovery & Advisory: Conduct meaningful discovery calls to understand the client's business, identify needs, and recommend appropriate solutions and additional services.
• Project Management: Manage multiple implementations simultaneously, coordinate across departments, track outstanding items, and ensure all services included in the proposal are delivered.
• System Setup & Accuracy: Collect and validate client information, configure payroll, timekeeping, and HR systems, and ensure accurate setup before go-live.
• Client Training: Train clients on clients systems and ensure they feel confident using them independently.
• Communication: Communicate clearly and professionally with business owners, executives, and internal teams, making complex processes easy to understand.
• Implementation Completion: Support initial payrolls, confirm client readiness, and ensure a smooth handoff to ongoing support.

Conoscenze

Client onboarding

Project management

Client relationship

Payroll systems

Timekeeping & HR

Strumenti

Payroll software

HRIS

Descrizione del lavoro

Exclusively Remote is seeking an Implementation Specialist to guide clients through onboarding and transition to our payroll and HR solutions. You will be the main point of contact, coordinating across teams to ensure a smooth go-live and a positive client experience.

You will manage multiple implementations, perform system setup for payroll, timekeeping, and HR, train clients, and maintain clear communication with executives.