FinTech CX Advisor: Corporate Payments & Expense Tools

MCI; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MCI is seeking a Customer Service Advisor in Cape Town onsite. You will be the first point of contact for business customers, supporting corporate payment and expense management solutions in a fast-paced, technology-driven environment. Start date: 19th October 2026.

Location: Onsite, Cape Town City Centre. Working hours align with the United States time zone to ensure seamless collaboration with teams globally.

Qualifications

• Grade 12 / NSC or an equivalent qualification.
• Must successfully pass a drug screening assessment
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Proficiency in Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Reliable with excellent attendance.
• At least one year of experience in customer service within a contact center.
• Experience handling payment-related or financial service inquiries is advantageous.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Assist customers with corporate payment solutions, accounts payable (AP) automation, virtual cards, commercial credit cards, and expense management services.
• Support customers using fleet payment solutions, including fuel cards, EV charging, toll, parking, and vehicle maintenance programs.
• Help customers with international payment services, including cross-border transactions, multi-currency accounts, and workforce travel-related payment solutions.
• Resolve customer inquiries efficiently while delivering a positive customer experience.
• Document customer interactions accurately and follow established processes.
• Collaborate with internal teams to resolve complex issues and improve service delivery.
• Maintain a strong understanding of products, systems, and industry best practices.

Skills

Customer service

Communication

Problem solving

Teamwork

Data entry

Education

Grade 12 / NSC

Tools

Microsoft Office Suite

Job description

MCI is seeking a Customer Service Advisor in Cape Town onsite. You will be the first point of contact for business customers, supporting corporate payment and expense management solutions in a fast-paced, technology-driven environment. Start date: 19th October 2026.

Location: Onsite, Cape Town City Centre. Working hours align with the United States time zone to ensure seamless collaboration with teams globally.