Support Specialist - FinTech Onboarding & Solutions

NMI; Cape Town; On-site; ZAR 280,000 - 315,000; Full time

Benefits offered by this job

Annual bonus scheme

15 days holiday + 12 public holidays

Family friendly policies

Company training budget

Employee wellbeing initiatives

Employee referral scheme

Fun culture events

Medical Aid and Gap Cover

Job summary

NMI is looking for a Support Specialist to join their Customer Support team in Cape Town. You will provide telephone-based support to affiliates and merchants, ensuring high levels of customer service. This role also involves onboarding customer accounts and assisting via email and tickets as needed.

Candidates should have excellent IT knowledge, problem-solving abilities, and experience in the payments or FinTech industry. The position operates within the Cape Town office during US working hours. NMI offers competitive salaries and employee-friendly benefits.

Qualifications

• Experience in IT Helpdesk or Support role is preferred.

Responsibilities

• Onboard new and existing customer accounts.
• Train customers on onboarding and reporting tools.
• Support internal colleagues with product queries.
• Update/create knowledge garden content.
• Update/create internal documentation.
• Ensure customer solutions are compliant with acquirers/other teams.
• Lead internal projects to improve customer experience.
• Build internal training programs.

Skills

Excellent all round IT knowledge

Excellent attention to detail

Proven problem solving ability

Proactive and creative in solving issues

Ability to handle complex data sets

Ability to prioritize tickets and workload

Positive, 'can do' attitude

Organized and able to work without close supervision

Show curiosity

Experience in payments and/or FinTech

Tools

Customer ticketing system

Job description

NMI is looking for a Support Specialist to join their Customer Support team in Cape Town. You will provide telephone-based support to affiliates and merchants, ensuring high levels of customer service. This role also involves onboarding customer accounts and assisting via email and tickets as needed.

Candidates should have excellent IT knowledge, problem-solving abilities, and experience in the payments or FinTech industry. The position operates within the Cape Town office during US working hours. NMI offers competitive salaries and employee-friendly benefits.