Patient Concierge & Medical Receptionist

Hire Resolve; Gauteng; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Hire Resolve is seeking a Medical Receptionist & Patient Coordinator for a growing reconstructive and aesthetic medical practice in Gauteng. You will be the first contact for local and international patients, ensuring a warm, professional welcome and smooth scheduling.

The role covers reception, patient communication, appointment calendar management, administrative tasks, financial administration and coordination of surgical procedures.

Qualifications

• Matric or equivalent.
• Tertiary diploma or degree, verifiable.
• At least 2 years’ experience in a professional, client-facing administrative or reception role.
• Excellent written and spoken English, with strong grammar and spelling.
• Professional telephone etiquette and interpersonal skills.
• Strong computer literacy including Microsoft Office, email, digital calendars, and electronic filing; WhatsApp Business.
• Professional presentation, discretion and a patient-focused approach.
• Excellent organisational skills and attention to detail.
• Reliable, punctual and able to use initiative.

Responsibilities

• Reception duties and first point of contact for patients.
• Coordinate appointment scheduling and patient communications.
• Provide administrative support to medical staff.
• Assist with financial administration.
• Coordinate surgical scheduling.
• Maintain patient records and digital filing.

Skills

Customer service

Communication

Organisational skills

Phone etiquette

Microsoft Office

WhatsApp Business

Education

Matric/Grade 12

Diploma or degree

Tools

WhatsApp Business

Microsoft Office

Job description

Hire Resolve is seeking a Medical Receptionist & Patient Coordinator for a growing reconstructive and aesthetic medical practice in Gauteng. You will be the first contact for local and international patients, ensuring a warm, professional welcome and smooth scheduling.

The role covers reception, patient communication, appointment calendar management, administrative tasks, financial administration and coordination of surgical procedures.