Medical Receptionist

AngelCare; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Clinics Staffing in Cape Town is seeking a fully committed Medical Receptionist to manage front desk operations and support medical staff with administrative tasks. The role emphasizes patient care, accurate records, and smooth clinic workflow.

The ideal candidate will possess strong customer service skills, be proficient in Microsoft Office, and capable of multitasking in a fast-paced environment while ensuring HIPAA-like confidentiality is respected in daily operations.

Qualifications

• High school diploma or equivalent.
• Previous experience as a medical receptionist or in a similar role is preferred.
• Excellent customer service and communication skills.
• Proficient in Microsoft Office and computer systems.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy.
• Knowledge of medical terminology and insurance procedures is a plus.
• Must be able to work full-time and have a flexible schedule, including weekends if needed.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer phone calls, schedule appointments, and manage the appointment calendar.
• Verify patient information and insurance details.
• Collect payments and issue receipts.
• Maintain patient records and update them as needed.
• Communicate with medical staff regarding patient needs and concerns.
• Handle incoming and outgoing mail and emails.
• Monitor and order office supplies.
• Ensure the waiting area and front desk are kept clean and organized.
• Adhere to all medical confidentiality and HIPAA regulations.
• Assist with other administrative tasks as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Medical terminology

Insurance procedures

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

, Permanent

Company Overview:

Clinics Staffing is a leading healthcare provider located in Cape Town, South Africa. We are committed to providing high-quality medical services to our patients and ensuring their well-being. Our team of dedicated healthcare professionals is focused on delivering personalized care and improving the overall health of our community.

Job Description:

We are seeking a highly organized and customer service-oriented Medical Receptionist to join our team at Clinics Staffing. In this role, you will be responsible for managing the front desk operations and providing administrative support to our medical staff. Your primary goal will be to ensure that our patients receive the best possible service and have a positive experience at our facility.

Key Responsibilities:

• Greet and welcome patients and visitors in a friendly and professional manner
• Answer phone calls, schedule appointments, and manage the appointment calendar
• Verify patient information and insurance details
• Collect payments and issue receipts
• Maintain patient records and update them as needed
• Communicate with medical staff regarding patient needs and concerns
• Handle incoming and outgoing mail and emails
• Monitor and order office supplies
• Ensure the waiting area and front desk are kept clean and organized
• Adhere to all medical confidentiality and HIPAA regulations
• Assist with other administrative tasks as needed

Qualifications:

• High school diploma or equivalent
• Previous experience as a medical receptionist or in a similar role is preferred
• Excellent customer service and communication skills
• Proficient in Microsoft Office and computer systems
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Knowledge of medical terminology and insurance procedures is a plus
• Must be able to work full-time and have a flexible schedule, including weekends if needed

We offer a competitive salary and benefits package, as well as opportunities for growth and development within our organization.

Clinics Staffing is an equal opportunity employer and we value diversity in our workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.