Medical Receptionist (Contract)

Profile Personnel; East London; On-site; ZAR 167,400 - 223,200; Part time

Job summary

Profile Personnel is seeking a professional and experienced Medical Receptionist for a maternity cover contract in East London, South Africa. The successful candidate will handle the front-office operations, ensuring exceptional patient care.

Key responsibilities include managing patient appointments, processing payments, and assisting with general administrative duties. A Matric Certificate and a minimum of 2 years’ experience in a medical or surgical practice are required.

Strong communication skills in English, Afrikaans, and Xhosa are essential, and experience with medical practice software is advantageous.

Qualifications

• Minimum of 2 years’ experience in a medical or surgical practice.
• Experience working with medical aid schemes required.
• Computer literate with working knowledge of Microsoft Office.
• Experience with medical practice software will be advantageous.

Responsibilities

• Welcome and assist patients courteously.
• Manage and schedule patient appointments efficiently.
• Coordinate theatre bookings and compile theatre lists.
• Confirm appointments via phone, email, or messaging systems.
• Handle appointment cancellations and rescheduling.
• Respond to patient, family, and healthcare provider enquiries.
• Perform general administrative duties.
• Receive and process cash and card payments.

Skills

Professional and confident communicator

Excellent typing skills

Strong language proficiency in English

Strong language proficiency in Afrikaans

Strong language proficiency in Xhosa

Strong organisational ability

Multitasking ability

Detail-oriented

Analytical skills

Diligent

Reliable and responsible

Team-oriented

Education

Matric Certificate

Tools

Microsoft Office

Medical practice software (e.g. VeriClaim)

Job description

Overview

A well-established orthopaedic surgical practice is seeking a professional and experienced Medical Receptionist for a maternity cover contract. The successful candidate will play a key role in ensuring smooth front-office operations while delivering exceptional patient care.

Key Responsibilities

• Welcome and assist patients courteously, both in person and telephonically

• Register new patients and accurately capture medical aid and insurance information

• Manage and schedule patient appointments efficiently

• Coordinate theatre bookings and compile theatre lists, liaising with relevant teams

• Confirm appointments via phone, email, or messaging systems

• Handle appointment cancellations and rescheduling

• Respond professionally and timeously to patient, family, and healthcare provider enquiries

• Manage incoming and outgoing emails and messages accurately

• Perform general administrative duties, including filing, photocopying, and document control

• Assist with typing clinical notes, motivation letters, and feedback reports

• Receive and process cash and card payments, including receipting

• Liaise with medical aids regarding authorisations, admissions, and related queries

• Maintain practice inventory, monitor stock levels, and arrange supply orders

Minimum Requirements

• Matric Certificate

• Minimum of 2 years’ experience in a medical or surgical practice

• Experience working with medical aid schemes

• Computer literate with working knowledge of Microsoft Office

• Experience with medical practice software (e.g. VeriClaim) will be advantageous; training will be provided

Skills and Attributes

• Professional and confident communicator

• Excellent typing skills

• Strong language proficiency in English, Afrikaans, and Xhosa

• Strong organisational and multitasking ability

• Detail-oriented, analytical, and diligent

• Reliable, responsible, and well-presented

• Able to work independently and under pressure

• Team-oriented with a patient-focused approach