Patient Administrator Manager

Staff Unlimited Recruitment Pty Ltd; Oos-Kaap; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

Staff Unlimited Recruitment Pty Ltd invites applications for a Patient Administrator Manager to oversee patient administration, revenue-cycle, credit control and case management functions. The role supports operational performance, reporting, governance and continuous improvement across the Group.

The ideal candidate holds a healthcare management or business administration degree with 5+ years in private healthcare administration and at least 2 years in a supervisory role, plus strong Excel

Qualifications

• Healthcare management or business administration degree or equivalent.
• Minimum 5 years in private healthcare administration or related field.
• Minimum 2 years supervisory or management experience.
• Strong knowledge of revenue-cycle, funder rules and case management.

Responsibilities

• Lead and support Credit Control and Case Management Team Leaders.
• Monitor departmental performance, targets and revenue-cycle risks.
• Oversee debtors, collections, age analysis and month-end reporting.
• Ensure effective case management, authorisations and funder compliance.
• Conduct tariff analysis and support tariff implementation/negotiations.
• Prepare management reports, insights and support decision-making.
• Drive governance, standardisation and continuous improvement.
• Identify operational risks and implement efficiency improvements.

Skills

Analytical

Detail-oriented

Leadership

Communication

Stakeholder management

Education

Healthcare Management or Business Administration degree

Tools

Microsoft Excel

Microsoft Office

Job description

Patient Administrator Manager

A leading healthcare organisation is seeking a detail-oriented, analytical and proactive Patient Administration Manager to join its dynamic team.

This role is responsible for overseeing key patient administration, revenue-cycle, credit control and case management functions, while supporting operational performance, reporting, governance and continuous improvement across the Group.

Location: Port Elizabeth/Gqeberha

Minimum Requirements

• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field.

• Minimum 5 years' relevant experience in private healthcare administration, revenue cycle, case management, credit control or a related function.

• Minimum 2 years' supervisory or management experience.

• Strong knowledge of private healthcare revenue-cycle processes, medical schemes and funder rules.

• Sound understanding of case management, credit control, age analysis and debtor’s month-end processes.

• Intermediate to advanced Microsoft Office skills, particularly Excel.

• Experience with healthcare/funder portals will be advantageous.

Key Responsibilities

• Lead and support Credit Control and Case Management Team Leaders.

• Monitor departmental performance, targets, escalations and revenue-cycle risks.

• Oversee debtors, collections, age analysis and month-end reporting.

• Ensure effective case management, including authorisations, funder compliance and documentation.

• Conduct tariff analysis, identify trends and support annual tariff implementation and negotiations.

• Prepare accurate management reports, analysis and insights to support decision-making.

• Drive process standardisation, governance, accountability and continuous improvement.

• Identify operational risks and implement practical solutions to improve efficiency and revenue performance.

Key Competencies

• Strong analytical and problem-solving skills.

• Excellent attention to detail and accuracy.

• Strong leadership and people-management ability.

• Excellent communication and stakeholder-management skills.

• Strong reporting and Excel capabilities.

• High levels of integrity, confidentiality and ethical judgment.

• Ability to coach, support and hold teams accountable.

• Proactive approach with a strong continuous-improvement mindset.