Patient Administration Manager

Jackie Cory Recruitment; Cape Town; On-site; ZAR 420,000 - 560,000; Full time

Job summary

Jackie Cory Recruitment seeks a detail-oriented Patient Administration Manager in Cape Town to lead revenue-cycle, case management and tariff governance. The role requires strong Excel skills, 5+ years in private healthcare administration, and supervisory experience.

You will oversee credit control, case management teams and monthly reporting, driving standardization and continuous improvement across the department to support strategic decisions by the Head: Administration.

Qualifications

• Minimum 2 years' supervisory or management experience.
• Minimum 5 years' private healthcare administration, revenue cycle, case management, credit control, or a related function.
• Diploma or Degree in Healthcare Management or related field.
• Strong Excel skills for analysis and reporting.
• Sound knowledge of private healthcare revenue-cycle processes, medical scheme and funder rules.

Responsibilities

• Conduct monthly tariff analysis and support annual tariff implementation and negotiations.
• Drive standardization, governance, accountability and continuous improvement across areas of responsibility.
• Ensure effective case management processes, including authorizations, funder compliance and accurate documentation.
• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Prepare accurate reporting and insights to support strategic decision-making by the Head: Administration.

Skills

Analytical thinking

Ethical judgment

Attention to detail

Leadership

Communication skills

Education

Diploma/Degree in Healthcare Management or Business Administration

Job description

Patient Administration Manager, Cape Town

Job Description: Established medical entity requires a detail-oriented, analytical and proactive Patient Administration Manager to join our dynamic team. If you have a strong track record in private healthcare administration, revenue-cycle management, case management, credit control and tariff governance, and are ready to make a meaningful impact across our Group, we would love to hear from you.

REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS

• Intermediate to advanced Microsoft Office skills, with strong Excel capability for analysis and reporting.
• Minimum 2 years' supervisory or management experience.
• Minimum 5 years' relevant experience in private healthcare administration, revenue cycle, case management, credit control, or a related function.
• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field.
• Sound knowledge of private healthcare revenue-cycle processes, medical scheme and funder rules.
• Strong understanding of case management, credit control, age analysis and debtors month-end processes.
• Working knowledge of funder or industry portals will be advantageous.

Responsible for, but not limited to the following:

• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Drive standardization, governance, accountability and continuous improvement across areas of responsibility.
• Ensure effective case management processes, including authorizations, funder compliance and accurate documentation.
• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Prepare accurate reporting and insights to support strategic decision-making by the Head: Administration.

KEY COMPETENCIES/ SKILLS

• Analytical thinking and practical problem-solving ability.
• Ethical judgment, integrity and confidentiality.
• High attention to detail and a continuous improvement mindset.
• Leadership, accountability and the ability to coach and support teams.
• Strong communication, reporting and stakeholder management skills.