Patient Administration Manager

Staff Solutions; Oos-Kaap; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Staff Solutions in South Africa is seeking an experienced Healthcare Administration Manager to lead Credit Control and Case Management teams, optimise revenue-cycle processes, and drive performance. The role requires a Diploma or Degree in Healthcare Management or Business Administration, at least 5 years in private healthcare admin with 2 years of supervisory experience, and strong Excel reporting skills.

You will collaborate with funders and internal stakeholders to improve month-end debtors

Qualifications

• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field.
• Minimum 5 years’ relevant experience in private healthcare administration, revenue cycle, case management, credit control, or a related function.
• Minimum 2 years’ supervisory or management experience.
• Sound knowledge of private healthcare revenue-cycle processes, medical scheme and funder rules.

Responsibilities

• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Ensure effective case management processes, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate reporting and insights to support strategic decision-making by the Head: Administration.
• Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.

Skills

Revenue cycle knowledge

Case management

Credit control

Age analysis

Excel analytics

Funders portals knowledge

Education

Diploma/Degree in Healthcare Management or Business Administration

Job description

REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS

• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field.
• Minimum 5 years’ relevant experience in private healthcare administration, revenue cycle, case management, credit control, or a related function.
• Minimum 2 years’ supervisory or management experience.
• Sound knowledge of private healthcare revenue-cycle processes, medical scheme and funder rules.
• Strong understanding of case management, credit control, age analysis and debtors month-end processes.
• Intermediate to advanced Microsoft Office skills, with strong Excel capability for analysis and reporting.
• Working knowledge of funder or industry portals will be advantageous.

KEY COMPETENCIES/ SKILLS

• Ethical judgment, integrity and confidentiality.
• Strong communication, reporting and stakeholder management skills.
• Analytical thinking and practical problem-solving ability.
• Leadership, accountability and the ability to coach and support teams.
• High attention to detail and a continuous improvement mindset. Ethical judgment, integrity and confidentiality.
• Strong communication, reporting and stakeholder management skills.
• Analytical thinking and practical problem-solving ability.
• Leadership, accountability and the ability to coach and support teams.

KEY RESPONSIBILITIES:

• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Ensure effective case management processes, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate reporting and insights to support strategic decision-making by the Head: Administration.
• Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.
• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Ensure effective case management processes, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate reporting and insights to support strategic decision-making by the Head: Administration.
• Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.