Patient Administration Manager

Haven-Health-Management; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Job summary

Haven Health Management is seeking a detail-oriented Patient Administration Manager to join our Cape Town-based team in a hybrid role. The position focuses on revenue-cycle management, case management, credit control and tariff governance within a private healthcare setting.

The ideal candidate will have a healthcare management qualification and a track record of supervising teams, optimizing processes and delivering accurate reporting to drive strategic decisions for the group.

Qualifications

• Diploma or Degree in Healthcare Management, Business Administration or a related field.
• Minimum 5 years’ relevant experience in private healthcare administration, revenue cycle, case management, credit control, or a related function.
• Minimum 2 years’ supervisory or management experience.
• Sound knowledge of private healthcare revenue-cycle processes, medical scheme and funder rules.
• Strong understanding of case management, credit control, age analysis and debtors month-end processes.
• Intermediate to advanced Microsoft Office skills, with strong Excel capability for analysis and reporting.

Responsibilities

• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Ensure effective case management processes, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate reporting and insights to support strategic decision-making by the Head: Administration.
• Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.

Skills

Analytical thinking

Leadership

Communication

Problem solving

Education

Diploma or Degree in Healthcare Management, Business Administration or related field

Tools

Microsoft Office

Excel

Job description

Haven Health Management is looking for a detail-oriented, analytical and proactive Patient Administration Manager to join our dynamic team based in Cape Town or surrounding areas (Hybrid). If you have a strong track record in private healthcare administration, revenue-cycle management, case management, credit control and tariff governance, and are ready to make a meaningful impact across our Group, we would love to hear from you.

REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS

• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field.
• Minimum 5 years’ relevant experience in private healthcare administration, revenue cycle, case management, credit control, or a related function.
• Minimum 2 years’ supervisory or management experience.
• Sound knowledge of private healthcare revenue-cycle processes, medical scheme and funder rules.
• Strong understanding of case management, credit control, age analysis and debtors month-end processes.
• Intermediate to advanced Microsoft Office skills, with strong Excel capability for analysis and reporting.
• Working knowledge of funder or industry portals will be advantageous.

The successful candidates will be responsible for, including, but not limited to the following:

• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Ensure effective case management processes, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate reporting and insights to support strategic decision-making by the Head: Administration.
• Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.
• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Ensure effective case management processes, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate reporting and insights to support strategic decision-making by the Head: Administration.
• Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.

KEY COMPETENCIES/ SKILLS

• Ethical judgment, integrity and confidentiality.
• Strong communication, reporting and stakeholder management skills.
• Analytical thinking and practical problem-solving ability.
• Leadership, accountability and the ability to coach and support teams.
• High attention to detail and a continuous improvement mindset. Ethical judgment, integrity and confidentiality.
• Strong communication, reporting and stakeholder management skills.
• Analytical thinking and practical problem-solving ability.
• Leadership, accountability and the ability to coach and support teams.

Personal information may be processed, collected, used, and disclosed in compliance with the Protection of Personal Information Act, 4 of 2013. Personal information may be used for the lawful and reasonable purposes in as far as the NURTURE CARE GROUP (PTY) LTD (responsible party) must use the information in the performance of and compliance with its legal duties. In addition, personal information may be disclosed to a third party in as far as the NURTURE CARE GROUP (PTY) LTD must fulfil its obligations in terms of contracts and undertakings with third parties. There may be instances in terms of POPIA where a data subject’s express consent is not necessary to permit the processing of personal information, which may be related to litigation, Service Level Agreements entered to or when the information is publicly available. All documentation and information, unless otherwise stated in the NURTURE CARE GROUP (PTY) LTD Policies, are safely stored and in compliance with the NURTURE CARE GROUP (PTY) LTD’s procedures. These are stored on a secure database and will only be disseminated in compliance with a lawful obligation placed on the NURTURE CARE GROUP (PTY) LTD. POPIA details are available on the NURTURE CARE GROUP (PTY) LTD website Nurture Care Group (Pty) Ltd and on www.popia.co.za