Patient Administration Manager (Remote)

Staff Solutions; Cape Town; Remote; ZAR 700,000 - 1,100,000; Full time

Job summary

Staff Solutions is seeking an experienced healthcare administration leader in Cape Town. The role focuses on credit control and case management within the private healthcare revenue cycle, requiring strong leadership and stakeholder management.

You will drive governance, standardisation and continuous improvement across the department. You will oversee tariff analysis, ensure funder compliance and deliver accurate reporting to support strategic decisions by the Head: Administration.

Qualifications

• Diploma or Degree in Healthcare Management, Business Administration or related field.
• Minimum 5 years’ experience in private healthcare administration, revenue cycle, or related function.
• Minimum 2 years’ supervisory or management experience.
• Strong knowledge of private healthcare revenue-cycle processes and funder rules.
• Understanding of case management, credit control, age analysis and debtors month-end processes.

Responsibilities

• Lead and support Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, targets, escalations and revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end reporting.
• Ensure effective case management, including authorisations, funder compliance and documentation.
• Conduct tariff analysis, identify trends and support tariff implementation and negotiations.
• Provide reporting and insights to Head: Administration and drive continuous improvement.

Skills

Analytical thinking

Leadership

Communication

Problem solving

Attention to detail

Stakeholder management

Education

Healthcare Management degree

Business Administration degree

Tools

Microsoft Excel

MS Office

Funder portals (industry portals)

Job description

REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS

• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field.
• Minimum 5 years’ relevant experience in private healthcare administration, revenue cycle, case management, credit control, or a related function.
• Minimum 2 years’ supervisory or management experience.
• Sound knowledge of private healthcare revenue-cycle processes, medical scheme and funder rules.
• Strong understanding of case management, credit control, age analysis and debtors month-end processes.
• Intermediate to advanced Microsoft Office skills, with strong Excel capability for analysis and reporting.
• Working knowledge of funder or industry portals will be advantageous.

KEY COMPETENCIES/ SKILLS

• Ethical judgment, integrity and confidentiality.
• Strong communication, reporting and stakeholder management skills.
• Analytical thinking and practical problem-solving ability.
• Leadership, accountability and the ability to coach and support teams.
• High attention to detail and a continuous improvement mindset. Ethical judgment, integrity and confidentiality.
• Strong communication, reporting and stakeholder management skills.
• Analytical thinking and practical problem-solving ability.
• Leadership, accountability and the ability to coach and support teams.

KEY RESPONSIBILITIES:

• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Ensure effective case management processes, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate reporting and insights to support strategic decision-making by the Head: Administration.
• Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.
• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Ensure effective case management processes, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate reporting and insights to support strategic decision-making by the Head: Administration.
• Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.