Part-Time Customer Experience Advisor, Digital Channels

Wesbank; Cape Town; On-site; ZAR 544,000 - 651,000; Part time

Job summary

Wesbank in Cape Town is seeking a part-time Community Advisor for the Alternative Channel to deliver exceptional customer experiences and guide clients to suitable service channels. The 12-month fixed-term contract focuses on building relationships, educating customers on digital banking, and identifying sales opportunities in a compliant, process-driven environment.

Your role includes delivering contextual financial solutions, staying updated on product knowledge, and working within shift

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields

Responsibilities

• Build and maintain strong client relationships.
• Provide a positive customer experience by being helpful and responsive to transactional needs.
• Explain processes and requirements clearly to customers.
• Ensure compliance with rules and processes and attend to detail.
• Educate customers to the correct Banking platform aligned with their needs.
• Identify sales opportunities and support portfolio growth.

Education

Grade 12 / NQF Level 4

Job description

Wesbank in Cape Town is seeking a part-time Community Advisor for the Alternative Channel to deliver exceptional customer experiences and guide clients to suitable service channels. The 12-month fixed-term contract focuses on building relationships, educating customers on digital banking, and identifying sales opportunities in a compliant, process-driven environment.

Your role includes delivering contextual financial solutions, staying updated on product knowledge, and working within shift