Part-Time Call Centre Pro: Customer Care & Solutions

RMB Nigeria Limited; Johannesburg; Vor Ort; ZAR 557.000 - 667.000; Teilzeit

Zusammenfassung

FNB invites applications for a part-time Call Centre Agent in Johannesburg. You will handle inbound and outbound calls, emails, and live chat, addressing customer queries and ensuring service standards are met.

You will document interactions, follow up on outstanding items, and contribute to a culture of service excellence. The role supports flexible work arrangements and adherence to governance standards.

Aufgaben

• Handle inbound and outbound calls and live chat to resolve customer queries.
• Deliver service in line with established SOPs and SLAs to ensure customer satisfaction.
• Document interactions, follow up on unresolved items, and escalate where needed.
• Build and maintain positive relationships with customers and stakeholders.

Jobbeschreibung

FNB invites applications for a part-time Call Centre Agent in Johannesburg. You will handle inbound and outbound calls, emails, and live chat, addressing customer queries and ensuring service standards are met.

You will document interactions, follow up on outstanding items, and contribute to a culture of service excellence. The role supports flexible work arrangements and adherence to governance standards.